Join to apply for the Airport Services Manager role at Qatar Airways Join to apply for the Airport Services Manager role at Qatar Airways Get AI-powered advice on this job and more exclusive features. We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Miami, FL as an Airport Services Manager. The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The roles ensure that the operations run smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services. Key Responsibilities Include The Following Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints. Maintains station’s NPS within targets and addresses any customer related issues and/or challenges. Maintains high standard to enhance the customer experience. Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery. Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management. Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response. Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements. Supports in the preparation of annual budgets proposals for the station. Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external. Supports new station start up when required and conduct GHA Technical assessment. Establishes the department or team’s objectives and priorities to align with and support business objectives. Job Posting Jul 3, 2025, 7:18:45 PM The successful candidate will have the following qualifications and skills: Bachelor’s Degree with minimum of 6 years job-related experience Relevant experience as an Airport Manager with a major airline. Extensive overall knowledge of all areas of airport operations Fluent in written and spoken in English, Maltese is of added value Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Able to foster teamwork among team members. Dynamic and adaptable to ever changing operational requirements. Work experience in a multi-cultural environment. Knowledge of program development, budget preparation and administration. How to apply (External) If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Qatar Airways by 2x Get notified about new Service Manager jobs in Miami, FL . Service Team Agent- Telehealth Call Center (Remote) Customer Service Manager, Accounting Department Miami, FL $75,000.00-$85,000.00 2 weeks ago Operations & Customer Service Manager (Process Improvement) Miami, FL $59,754.00-$74,693.00 1 week ago Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West Customer Service Manager - Pay (Software Implementation) Miami, FL $100,000.00-$110,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Qatar Airways
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