Airport Valet Manager (Birmingham) Job at LAZ Parking, Birmingham, AL

TmJlb1FSQXNRSXlzZDZhT1REMU1JdHhIb0E9PQ==
  • LAZ Parking
  • Birmingham, AL

Job Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, were the experts!

We are also a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today!

The Spirit of the Position:

The Airport Valet Manager will serve as the field operational manager for daily operations. The Manager will support the Valet Team and ensure the overall success of the parking operation. The duties and responsibilities of the Valet Manager will include, but not be limited to, all of the following:

Principal Job Duties:

  • Manages operations and personnel in the parking and valet facilities.
  • Management of all hourly parking and valet staff.
  • Assigns duties and work shifts to all employees working closely with scheduling personnel.
  • Assists in hiring, training, evaluating and developing all employees.
  • Promotes The LAZ Way (Motto, Values & Practices).
  • Responsible for adherence of personnel to all safety standards.
  • Maintains high levels of customer service of all parking personnel.
  • Performs periodic spot audits on staff.
  • Develops and oversees grounds program including contract administration with contractors when necessary; this includes inspection of the parking lots to ensure contract compliance.
  • Ensures that existing maintenance of parking equipment is maintained at the highest level.
  • Completes special projects as requested by Management.
  • Provides specially requested analysis for the client.
  • Reviews the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees.
  • Possesses a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
  • Establishes individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
  • Monitors potentially abandoned vehicles. Processes paperwork for lien sale via auction of vehicles determined to be abandoned on airport property.
  • Ensures all employees have the supplies needed to successfully complete their job.
  • Maintains adequate levels of consumables for the parking operation to function.

Requirements:

Education

  • Bachelor's Degree or equivalent work experience.

Experience

  • Excellent written and communication skills.
  • Three years of management experience, parking preferred.
  • Experience managing revenue, parking preferred.
  • Experience managing staff of ten employees or more.
  • Experience working in high-stress situations with tight deadlines/high customer expectations.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills

  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Must possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaint.
  • Excellent team building skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.

Physical Demands

  • Willingness to work in the elements heat, cold, wind, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk, and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Job Tags

Hourly pay, Contract work, Part time, For contractors, Work experience placement, Work at office, Local area, Shift work,

Similar Jobs

19Seventy at the Ovalo

Barback Job at 19Seventy at the Ovalo

 ...Job Summary We are seeking a Barback to join our team! In this role, you will help to open and close the bar, as well as other essential tasks to keep the bar running smoothly, like restocking and prepping garnishes. Your goal is to ensure patrons have an excellent... 

Esri

Material Handler Job at Esri

 ...cycle count, ShipDesk metrics, reporting, and compliance Accurately perform data entry and transactional record keeping into various Esri computer systems and databases using a variety of software applications including SAP, Microsoft SharePoint and Office, and others... 

Copilot Careers

Substitute Teacher Aide - No Degree or Experience Needed! (North Plains) Job at Copilot Careers

 ...Description: A substitute paraeducator assists the classroom teacher to provide extra support to students with special needs, promoting...  ...paraeducator are also known as paraprofessionals, school aides, teacher assistants, instructional aides, one-to-one aides, and... 

The Good Samaritan Home of Quincy

Weekend Program LPN / RN - Day Shift Job at The Good Samaritan Home of Quincy

 ...Job Description Job Description ~ The Good Samaritan Home of Quincy in Quincy, IL is seeking a Day-shift Weekend LPN or RN Nurse to join our growing team! We are looking for a compassionate LPN or RN! The right candidate has a can-do attitude, excellent interpersonal... 

Curtiss Wright EMD

Welding Engineer Job at Curtiss Wright EMD

 ...Job Description We are looking for a Weld Engineer to join our EMD team!\n \n This role determines appropriate required welding...  ...in accordance with the applicable welding code and contract requirements. \n Identify new and/or improved welding processes...