Job Description

Associate Director, Global Market & Customer Insights

The Role:

The Associate Director, Global Market & Customer Insights will be responsible for supporting Modernas insights function with a focus on respiratory assets (both inline and pipeline) and enablement of global functions and market teams. This role will lead the scoping, generation, analysis, and socialization of insights to support brand strategy, long range forecasting, new product planning, pre-launch preparations, and market intelligence efforts.
The Associate Director will define key business questions in partnership with marketing, market access, and other functions, manage external research vendors, oversee insights projects, and ensure research findings are integrated across functions to inform commercial decision-making. This position requires technical expertise in research and marketing analytics, professional communications style and presence, strong consultative thinking skills, and the ability to translate insights into actionable business recommendations.
Additionally, the role will contribute to enhancing Modernas research capabilities, optimizing compliance and pharmacovigilance and knowledge sharing processes, and piloting new methodologies to ensure Modernas insights function remains at the forefront of industry innovation.

Heres What Youll Do:

• Manage external research partners, ensuring the effective scoping & execution of insights projects from study design through reporting.
• Provide guidance and ensure research deliverables align with business needs and inform commercial & development decisions.
• Lead pharmacovigilance and compliance education and maintain relevant databases.
• Maintain ongoing relationships with assigned stakeholders.
• Identify key business gaps or questions, oversee research execution, and track market performance.
• Deliver regular updates to leadership and develop a forward-looking insights agenda.
• Engage with stakeholders across Commercial, Medical, and Corporate functions to align on key research priorities and translate insights into meaningful business strategies.
• Work closely with Competitive Intelligence, Analytics, New Product Planning, to monitor and report on marketplace dynamics, fostering a competitive mindset across the organization.
• Provide insights to support brand strategy, market assessments, and commercial decision-making at both global and local levels.
• Partner with Decision Sciences, Medical Excellence, and Digital teams to enhance market research methodologies and analytics capabilities.
• Explore emerging AI and digital analytics techniques to drive innovation in insights generation.
• Proactively seek and share knowledge about emerging insights approaches to maintain Modernas competitive advantage.

Heres What Youll Need (Minimum Qualifications):

• 8+ years of experience in a pharmaceutical company, market research vendor, or consulting firm doing primary market research in support of the pharma/biotech industry.
• Prior experience in an insights role with a biopharma company is a must (min 3 years).
• Familiarity with commercial strategy and brand planning tools such as market maps, customer journey analysis, segmentation, positioning, and messaging research.
• Strong communications skills and experience collaborating with cross-functional teams (Pricing & Market Access, HEOR, Marketing, etc.).
• Highly motivated, proactive, and adaptable in a fast-paced, high-growth environment.
• Team-oriented mindset with a commitment to collaboration and impact.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Prior experience in competitive intelligence is desirable but not required.
• Vaccines experience is desirable but not required.
• Expertise in specific areas of market research (e.g. segmentation, KPIs and ATUs, consumer behavior).
• Interest in AI and digital analytics tools for insights generation.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options.
• Flexible Spending Accounts for medical expenses and dependent care expenses.
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities.
• Family care benefits, including subsidized back-up care options and on-demand tutoring.
• Free premium access to fitness, nutrition, and mindfulness classes.
• Exclusive preferred pricing on Peloton fitness equipment.
• Adoption and family-planning benefits.
• Dedicated care coordination support for our LGBTQ+ community.
• Generous paid time off, including:
  Vacation, sick time and holidays
  Volunteer time to participate within your community
  Discretionary year-end shutdown
  Paid sabbatical after 5 years; every 3 years thereafter.
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents.
• 401k match and Financial Planning tools.
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options.
• Complimentary concierge service including home services research, travel booking, and entertainment requests.
• Free parking or subsidized commuter passes.
• Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com . (EEO/AAP Employer)

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