Job Description

Job Description

Job Description

Position : Call Center Representative 

Location : Remote 

Duration : 3-month contract 

Pay rate: $16/hour (40 hours per week)

 

Must Have: 

• 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
• Computer-literate – able to manage multiple monitors & able to pick up new systems 
• Positive attitude and ability to communicate effectively with all levels
• Strong problem-solving skills and customer first mentality
• Comfortable in a fast-paced/high volume environment
• High School degree minimum required
• Quiet work from home set up without distractions

 

Day-to-Day:

The Customer Support Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a CSR you will answer incoming calls, make outbound calls, and answer chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Job Tags

Contract work, Remote work,

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