Chat Agent Job at Greentown Productions, New York, NY

TmI2bVJ4WW9SWTZ1ZDZtTFRUUkRKOVJGcUE9PQ==
  • Greentown Productions
  • New York, NY

Job Description

Chat Agent

Company: GreenTown House

GreenTown is a full-service media production company. For over 25 years, we’ve created impactful content—from documentaries and music videos to commercials and educational media—for clients like Cedars-Sinai, Accenture, Mitsubishi, Kmart, and Sears, earning industry awards and recognition. We also produce original films, series, and screenplays, driven by a passion for authentic storytelling and creative excellence. We’re a team of passionate professionals dedicated to pushing ideas further and creating stories that resonate with audiences and stand the test of time.

Job Details

  • Job Title: Chat Agent
  • Job Type: Full-time
  • Job Category: Customer Support
  • Salary Type: Hourly
  • Location:  Remote

Job Responsibilities

  • Engage with customers through chat to assist with inquiries and resolve issues effectively.
  • Provide timely and accurate information regarding products and services.
  • Maintain professionalism and empathy during all customer interactions.
  • Document all interactions and troubleshoot issues for continual improvement.
  • Work collaboratively with team members to enhance customer experience.
  • Escalate complex issues to higher-level support when necessary.
  • Stay updated on product knowledge and company policies to better assist customers.

Essential Qualifications

  • High School Diploma or equivalent required.
  • Excellent written communication skills, with a strong command of grammar and spelling.
  • Proficient in using chat software and customer relationship management (CRM) tools.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Desired Experience

  • Previous experience in customer support or a similar role is preferred.
  • Experience handling live chat interactions and knowledge of chat best practices.
  • Familiarity with media production or the creative industry is a plus.

Salary & Benefits

  • Salary: Up to $30 per hour, commensurate with experience.
  • Opportunity for career advancement within a dynamic and growing company.
  • Comprehensive training and ongoing professional development.
  • Inclusive work environment that promotes work-life balance.

Join GreenTown House and be part of a dedicated team that believes in the power of storytelling and exceptional customer service!

Job Tags

Hourly pay, Full time,

Similar Jobs

Cloudflare, Inc.

Field CISO, Pacific Northwest (San Francisco) Job at Cloudflare, Inc.

 ...throughout their time at Cloudflare. Come join us! Available Location: Seattle, WA About the Position The Cloudflare Field CISO will have expertise in Cloud technologies and cloud-native computing trends as well as enterprise computing, security, and networking... 

Michaels Stores

Retail Environment Store Team Member Job at Michaels Stores

Store - PITT-CRANBERRY, PA Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our store and find what... 

Wintrust Financial

Fraud Investigator Job at Wintrust Financial

 ...operate ethically, and have funPosition OverviewThe Fraud Investigator will monitor and investigate suspicious activity from multiple...  ...Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking... 

Jackson Physician Search

Orthopedics - Hand Surgery Physician Job at Jackson Physician Search

 ...Orthopaedic Associates of Duluth, a growing and well-established independent orthopaedic surgery group in Duluth, Minnesota, is seeking an Orthopedic Surgeon (with option for Ortho Hand) to join their well-renowned and prestigious team of 24 providers due to an upcoming... 

Melinda Instal

Virtual Assistant Job at Melinda Instal

 ...Ez egy tvmunkban vgezhet lls. Melinda Instal, a leading company in the Construction industry, is seeking a Virtual Assistant to support our team with administrative tasks and project coordination. This role is vital in ensuring smooth operations and efficient...