Customer Relationship Specialist at UKG (Ultimate Kronos Group) in Boise, Idaho, United States Job Description Customer Relationship Specialist General Information Ref #: 20240040143 Travel Amount Required: Up to 25% Job Type: Regular-Full Time Location: USA - USA - Remote Company Overview Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at #WeAreUKG Description & Qualifications Description About the Role: The Customer Relationship Specialist is responsible for managing and enhancing all aspects of customer communication from the Office of the President, Go To Market, to ensure a positive experience and maintain strong relationships. This role involves crafting clear and engaging customer messages, handling customer inquiries, and collaborating with various departments to resolve issues and improve overall customer satisfaction. Additional duties include acting as liaison between Office of the President and Communications teams. - Communication Management: o Develop and implement personalized communication strategies to engage customers and address their needs effectively. o Draft, edit, and review customer-facing messaging, including emails, social media posts, and other avenues. o Coordinate with customer account teams to build customer briefing documents for meetings and events. o Ensure all communications are consistent with the President, GTM and company's brand voice and guidelines. - Customer Support: o Troubleshoot and resolve customer issues or escalate complex problems to the appropriate department. o Follow up with customers to ensure satisfaction and address any additional concerns. - Feedback and Improvement: o Collect and analyze customer feedback to identify trends and areas for improvement. o Work with internal stakeholder teams to implement changes based on feedback and enhance the customer experience. - Collaboration: o Partner with marketing To view full details and how to apply, please login or create a Job Seeker account
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