Job Description
As we scale our AI-powered healthcare solutions, you'll be at the forefront of driving the adoption and impact of innovative products such as the Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). You'll play a critical role in helping healthcare organizations transform their practices through AI, ensuring smooth transitions and measurable improvements in both clinical efficiency and patient care. Working closely with our sales, product, and clinical teams, you'll help create a seamless journey for our customers, maximizing the value of our AI-powered solutions.
Key Responsibilities:
AI Adoption Strategy: Design and implement success strategies that encourage the adoption of our products, helping healthcare practices transition smoothly to AI-enhanced workflows, reduce implementation challenges, and maximize ROI.
Healthcare Process Optimization: Develop scalable processes for clinic onboarding, training, and ongoing support that align with healthcare workflows and compliance standards.
Clinical Impact Metrics: Track and establish success metrics focused on clinical efficiency, patient satisfaction, and ROI. Create impactful dashboards that demonstrate the measurable benefits of our AI solutions.
Clinical Partnership Development: Work closely with our medical team to ensure success strategies are aligned with clinical best practices and healthcare delivery goals.
Customer Journey Enhancement: Map and improve the journey from traditional practices to AI-enabled care, identifying opportunities to streamline adoption and maximize value.
Voice of Healthcare Program: Develop a structured program to collect, analyze, and act on feedback from clinicians and staff to improve both product development and service delivery.
Success Team Development: Partner with the Customer Success team to help build and scale the customer success organization, including developing healthcare-specific playbooks and best practices.
Required Qualifications:
Experience: 5+ years in customer success roles, with at least 2 years of experience managing strategic accounts or leading customer success teams.
Strategic Thinking: Strong ability to develop and execute success strategies that result in measurable business outcomes.
Process Excellence: Demonstrated success in building and optimizing scalable customer success processes and playbooks.
Data Analysis: Skilled in using data to show customer value and ROI.
Guidance: Proven experience leading cross-functional initiatives and influencing stakeholders at all levels.
Change Management: Expertise in guiding organizations through technological transformation.
Technical Aptitude: Ability to understand and effectively communicate the value of AI technologies in healthcare settings.
Communication: Excellent at engaging both technical and clinical stakeholders to foster collaboration and success.
Nice to Have:
Healthcare Technology: Experience with healthcare organizations or healthcare technology products.
AI/ML Experience: Familiarity with AI/ML platforms and their use in enterprise settings.
Tool Expertise: Experience with customer success platforms (e.g., Segment, Vitally) and data visualization tools.
Clinical Setting Knowledge: Understanding of clinical workflows and healthcare operations.
Product-Led Growth: Experience supporting product-led growth strategies in B2B software.
What We Offer:
Opportunity to play a key role in shaping the future of healthcare AI adoption.
Competitive base salary with performance-based bonuses.
Equity package tied to the growth of the organization.
Remote-first environment with flexible work options.
Comprehensive health benefits and 401(k) plan.
Collaborative environment with leading physicians and tech innovators.
Direct collaboration with co-CMOs with expertise in neurosurgery and cardiology.
Professional development opportunities in the rapidly evolving field of healthcare AI.
We're committed to fostering an inclusive and diverse workplace where all employees feel valued, supported, and empowered. We welcome applicants from all backgrounds and strive to create an environment where every team member has a sense of belonging and the opportunity to thrive.
Employment Type: Full-Time
Salary: $ 115,000.00 Per Year
Job Tags
Full time, Flexible hours,