Job Description

Position: Desktop Support Technician

Duration: 06 Months

Location: Providence, RI

Duties and responsibilities include but are not limited to:

• Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
• Provides a high level of customer service and support as it relates to responding to help desk requests.
• Create, change, and delete user accounts per request.
• Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
• Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
• Troubleshoot and deliver solutions to common hardware/software problems.
• Create, deploy, and maintain PC images and Software Distribution packages.
• Maintaining, configuring, and monitoring cloud and locally based software.
• Perform archiving of user’s data and email.
• Maintains and reports on inventory and support schedules.
• Must be available for on-call and after-hours responsibilities.

Hardware

Desktop and Laptop Computers, surfaces, and other devices.

Printers, Scanners and Monitors

Software

Microsoft Office 365

Proprietary software solutions

Internet Browsers (IE, Firefox, and Chrome)

Productivity Tools (Adobe Acrobat DC, Acrobat Reader)

Econotel IP Telephone system

OS Supported (Windows 10, Windows 11)

Qualifications:

Work experience equivalent to or Degree in Computer Science preferred.

Current Network and Operating System Certifications strongly preferred.

Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.

Proficiency in computer use, troubleshooting and problem solving are required.

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