Job Description

The Telephone Technician will be instrumental in advancing our regional educational community. This position offers a unique opportunity to support a dynamic team of educators, fostering an environment that promotes academic excellence, student growth, and community engagement. The successful candidate will be a strategic thinker, collaborator, and advocate for innovation, committed to ensuring our students receive world-class opportunities to enhance student outcomes and lifelong learning. Reporting to the Distance Learning Coordinator and collaborating closely with the participating school district leadership and all instructional staff, the Telephone Technician will create the conditions for student success in the classroom setting and as citizens in the future.


Reports to: Distance Learning Coordinator


Essential Duties and Responsibilities:


The following list is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Primary Responsibilities:


Monitors and oversees phone services for regional school districts


Assists school districts with internal phone systems, including support, integrations, and troubleshooting


Liaison between phone vendors, districts, and the regional information center (RIC) for repairs and trouble tickets


Assist school districts and BOCES in transitioning to new internal phone systems


Assist with the development and execution of phone systems, ensuring they meet institutional standards and goals


Knowledge of telephone systems and programs to configure and troubleshoot equipment in the region


Installation of telephone communication equipment components


Oversees the maintenance and recommendations of telephone equipment and programs


Monitor the performance and progress of telephone systems and equipment, making necessary improvements.


Maintains inventory of phone equipment and lines


Audit telephone vendor billing to ensure accurate costs


Build and maintain relationships with component districts, community organizations, and stakeholders to support and enhance telephone services


Assists Distance Learning Coordinator with RFPs for additional phone solutions.


The Distance Learning Coordinator will possess the following minimum qualities, qualifications, skills, and/or abilities:


Demonstrate excellent organizational and project management skills


Exhibit clear communication skills in both oral and written formats, including electronic communication


Stay informed about telephone services and equipment, best practices, and emerging trends and technologies


Demonstrate an open, collaborative leadership style that fosters teamwork and a shared sense of purpose.


Show willingness to be an active, engaged, and visible member of the learning community


Possesses strong people skills and effective communication abilities. The Telephone Technician should be positive, approachable, and respectful


Demonstrate willingness to be an active, engaged, collaborative, and visible team member


Exhibit unquestioned integrity, honesty, and diplomacy


Be attentive to the needs of all individuals seeking assistance, including students


Utilize strong problem-solving and critical-thinking skills


Salary: $45,000 - $55,000


Civil Service Qualifications: Pending determination.


Position is anticipated to start in July 2025.

For more information, please contact: humanresources@oncboces.org


Civil Service position candidates must be reachable on the existing eligibility list. If there is no mandated eligibility list, candidates will be considered for provisional appointment. Continued employment will be contingent on successfully passing the required examination and being reached on the eligibility list.


The selected applicant will be subject to a fingerprint support criminal history background check in accordance with SAVE Legislation effective July 1, 2001.


The Board of Cooperative Educational Services of the Sole Supervisory District of Otsego, Delaware, Schoharie and Greene Counties does not discriminate on the basis of race, creed, color, national origin, sex, sexual orientation, gender identity, religion, ethnicity, pregnancy, family status, age, marital status, genetic predisposition, military status, domestic violence victim status, disability and any other class protected by state or federal law in the educational programs or activities which it operates, including, but not limited to, access to facilities in accordance with the Boy Scouts of America Equal Access Act of 2001, 20 U.S.C. 7905, which requires equal access for the Boy Scouts of America and other designated youth groups to meet at public schools.

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