Job Description

Job Description

Job Description

Job Summary: As a Lead Audio Video Smart Home Technician, you will play a critical role in delivering high-quality installations and providing outstanding service to our clients. You will work both independently and alongside other technicians to ensure timely and professional completion of installs, service calls, and project tasks. This position requires a strong focus on communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry. 

 

Key Responsibilities:  

 

• Lead the installation and setup of multi-room audio/video systems and smart home solutions, ensuring optimal performance and client satisfaction.
• Provide advanced troubleshooting expertise for various systems and resolve issues efficiently.
• Install and configure basic networking and data systems.
• Program and configure single-room systems, including advanced setups.
• Possess a solid understanding of multi-room systems and security system programming and design.
• Demonstrate proficiency in managing and maintaining vehicle care and equipment.
• Support the team in maintaining the highest standards of service, quality, and safety.

Specific Product Experience Desired: 

• Control - Control4 / Lutron Homeworks
• Lighting - WAC, DMF, American Lighting
• Shading - Lutron shades 
• Audio - Multi-room audio, Bang & Olufsen
• Security - Qolsys / Alarm.com
• Networks - Ruckus / Access Networks, Ubiquiti (infrequent), Eero (infrequent)
• Miscellaneous - MadVR

MINIMUM Job Requirements:

• At least 4 years of experience in the field of audio/video installation, smart home technologies, or a similar role.
• Must have a clean driving record 
• Must be able to pass a multi-state background check by the State of North Carolina Alarm Licensing Board
• Availability to work on a rotating on-call service schedule.
• Proficient with desktop and mobile computing tools.
• Excellent verbal and written communication skills, with the ability to engage and educate clients.
• Self-motivated, detail-oriented, and able to follow best practices in system design and installation.
• Proven problem-solving ability with the capacity to think critically and act decisively in troubleshooting.
• Comfortable working with both hand and power tools and familiar with industry-standard equipment.
• Highly organized with the ability to handle multiple tasks and prioritize effectively.
• Process-driven with a commitment to maintaining the highest level of service and professionalism.

We offer a dynamic, team-oriented work environment where you’ll have opportunities for growth and development. If you’re passionate about audio-video technology and creating seamless smart home experiences for clients, we want to hear from you!

 

Company Description

Sound Decisions was born in March of 1989, the child of a young man with a passion for music, Keith Register. As Keith approached graduation from college in late 1988, he knew he wanted a career involved with audio equipment, and upon graduation, opened the doors for business.\r\n\r\nSoon after opening, Eric Robertson joined the team, and the adventure began in helping clients with their AV and technology needs. Keith and Eric have followed the evolution of the audio world into surround sound, home theaters, digital audio, flat panel televisions, lighting control, motorized shades, and home automation, always seeking products that offer great value and performance. Most products we sell have spent at least a little time at our homes, so that we can honestly say how they work, if they are reliable, and if our wife and kids like them! And the best ones usually find a permanent home with us!\r\n\r\nAs an independent dealer, we have the ability to pick and choose products that can provide you with great performance at a great price. And with Keith and Eric’s more than 62 years of combined experience, we can help you design a system that will give you years of trouble-free operation. And should you ever have trouble, we will always be here to assist you!\r\n\r\nWe then support each project with our SDCare Performance Plans, to provide years of peak performance and satisfaction. Our team is dedicated to delivering the best customer experience possible. This allows us to have a long term relationship with our clients. We are proud that clients frequently trust us on project after project, even when those projects take us to second homes and offices in other cities and states!\r\n\r\nWhether designing, building or installing a system in your home, our focus on every project is YOU. With our attention to continuing education, our expertise is unmatched. We are a dependable resource that gives you the confidence to know you are getting the best value products and services.

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