Job Description
Field Service Rep
Forest Park, GA System One is currently seeking a
Field Service Rep on an 11 month contract position located in Forest Park, GA.
Field Service Rep Responsibilities: - Responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations.
- Ensure the efficient operation of equipment and the satisfaction of customers.
- Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.
- Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance.
- Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems.
- Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.
- Set up and install new equipment, ensuring it meets specifications and functions correctly.
- Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards.
- Maintain detailed records of service visits, repairs, parts used, and customer interactions.
- Complete service reports and submit them in a timely manner.
- Manage inventory of spare parts and order replacement parts as needed.
- Ensure that necessary parts are available for service visits.
- Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls.
- Adhere to safety protocols and guidelines while working with equipment and at customer sites.
- Promote a safe work environment.
- Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements.
- Collect feedback from customers and relay it to the company's product development and engineering teams for continuous improvement.
- Offer remote support and troubleshooting when possible to minimize on-site visits and downtime.
- Ensure that all service activities are conducted in compliance with company quality standards and best practices.
Field Service Rep Requirements: - 0-5 Years Experience in related field.
- Technical diploma or Bachelor's degree
Duration: 11 months
Location: Forest Park, GA
Pay Rate: $29/hr
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Job Tags
Contract work, Remote job,