Job Description
Title: Helpdesk Analyst Location: POB 327; 1126 Solomon Blatt Blvd., Denmark, SC 29042 - REMOTE ROLE Duration: 6 Months Type: Remote DENMARK (TECHNICAL COLLEGE DIVISION OF NURSING) Requirement: Map to Network Printers: - TCP/IP Direct
- Print Server URI
- Context Menu > Printer Properties > Ports tab
- How to create Print Queues via Windows Server
- DHCP Reservations by MAC Address
- DNS Records creations/troubleshooting (A, CNAME records)
Scan-to-Email: - Traditional SMTP Server
- Client Scan to Cloud Email from Gallery Apps
Installing/Troubleshooting Software: - Downloading executable
- From Server Network Folder Share
Password Resets: - On-Prem AD (Active Directory)
- Azure
- admin.office.com
Network Folders/Sharing: - How to create
- Security tab (Groups)
- Sharing tab (Permissions)
Employee Offboarding/Onboarding accounts (new + disabling): - On-Prem AD (Active Directory)
- Azure/Office365
- User-Objects > Context Menu > Properties > Attributes tab
Internet Connectivity troubleshooting ie: - Connecting to WIFI
- Ipconfig
- Understanding of VLANs (i.e based on 3rd octet of IP Address, can tell which IP range/Subnet the device is currently associated with / connected to)
Printing ID badges (I created a server that, even remotely, could still send Badge ID Print jobs): - Software training will be provided, just needs to understand the high-level general concept of creating a new database record, and how to take pictures vi USB Webcam)
Software Training i.e how to use: - VPN
- Microsoft (both Cloud/Web + Desktop) i.e
- Outlook
- Teams
- Word
- Excel
- PowerPoint
Troubleshooting Email: - Delete/Recreate Outlook Profile (desktop)
- Add/Remove Email Accounts
- Shared Calendar/Email
- via End-User's Outlook client
- via Exchange Admin Portal
- Delegation
- Forwarding
- User Mailbox vs Shared Mailbox
Blocking SPAM i.e: - End-User Outlook client (i.e Junk context menu)
- Exchange Admin Portal (Mail Flow > Rules)
- Microsoft Security/Quarantine Admin Portal
- Cisco Umbrella
- Cisco SMA/ESA
Compu-Vision Consulting
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