Job Description
Full job description
An Executive Housekeeper is responsible for leading a team to achieve exceptional cleanliness throughout the hotel. The Executive Housekeeper will manage the housekeeping department and ensure all rooms, hallways, and lobbies are clean, as well as ensure that all rooms are stocked, cleaned, and ready for guests daily.
Recruit, hire, train, and supervise department personnel with the objective of providing daily cleaning service to guest suites and public areas in accordance with company quality assurance standards.
Actively supervise department personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with approval of the General Manager.
Responsible for department payroll administration.
Conduct all department personnel performance appraisals.
Schedule personnel within budget guidelines and occupancy projections to assure appropriate staffing.
Have knowledge and communicate GSS scores.
Plan and distribute work assignments for the department.
Clean room/suites as needed.
Inspect premises, guest rooms/suites, linen rooms, and public areas to assure good standards of housekeeping are being maintained. Review any problems with Assistant Executive Housekeeper and/or Room/Suite Attendant. Recheck when ready.
Have knowledge and promote all brand programs and standards.
Train department personnel in the appropriate use of supplies, cleaning agents, and equipment.
Purchase, monitor, and control inventory for housekeeping department within budget guidelines.
Maintain an inventory of special guest service items, such as cribs, irons, etc.
Conduct a monthly linen inventory to determine if adequate inventory exists. Reorder as appropriate.
Order laundry supplies, kitchen items, small appliances, paper products, and other room/suite supplies as needed
Administer guest lost and found program.
Develop a department attitude designed to promote customer satisfaction. Operate with a guest satisfaction urgency and strive for 100 percent guest satisfaction at all times.
Assist the General Manager in resolving guest complaints concerning the Housekeeping Department.
Continuously update room/suite status to the Front Desk. Verify final report with Front Desk.
Coordinate with other departments to fulfill guest special requests.
Interact with Sales and Front Office personnel to coordinate meeting room needs.
Advise Maintenance of necessary work orders.
Administer and follow department key control procedures.
Promote good employee communication through department meetings, employee feedback, oral and written communication, and proper training.
Conduct monthly department meetings or stand up meetings.
Drive defensively and safely when driving the hotel van. Wear your seatbelt at all times. Use the van only for company business.
Educate department personnel on emergency procedures, safety precautions, and safe work habits.
During any Health Emergency, any Associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
Carry out any reasonable request by management.
Comfort Suites Innsbrook
Comfort Suites Innsbrook
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