Job Description
Description We're seeking an exceptional Residential HVAC Service Manager to help us achieve our operating plan. As the HVAC service manager, you will work as part of a dynamic and passionate team to ensure financial goals are met.
You will manage all HVAC service technicians. Your main focus is to improve the quality of their and profitability, as well as running your own sales and service calls. You will drive your pay as it is performance-based and commensurate with experience. The projected salary includes annual salary plus monthly bonus. This is not a desk job; you will be in the field and working alongside your employees.
Key Tasks and Expectations: - Manage, train, and support HVAC technicians.
- Manage the customers/jobs requiring HVAC service.
- Maintain effective and clear communication with team, office, and dispatch, ensuring the right tech for the right job
- Train, develop, and hold your team accountable to exceptional performance standards.
- Ability to recognize and step in when you need to personally run service calls, be available, and adhere to the Nexstar Service System following all Cellino processes and procedures
- Maintain pricing and tasks in the price book.
- Ensure appropriate staff levels.
- Communicate clearly, show recognition, and build rapport with employees.
- Train and advise staff members on how to win new referrals and gain repeat business.
- Perform on-call when the scheduled technician is not available or lacks response.
- Formalize a plan to train and improve your field technicians skills.
- Shape company culture by living out agreed-upon values of commitment, professionalism, integrity, quality and enthusiasm.
Benefits: - Company vehicle
- Health insurance
- Dental insurance and other ancillary benefits
- IRA matching program
- Holiday, sick, and vacation pay
- Paid family bereavement leave
- Paid pet bereavement leave
- Be a part of a fast-growing, successful team!
- Voted Buffalo's Best Places to Work (Business First, Buffalo News) from 2020- 2025
Requirements - Ability to inspire and lead others to attain company goals. Successful experience in a superviory role.
- A Bachelor's degree or equivalent certification is a plus.
- Available as needed
- Valid driver's license with the ability to meet our carrier's insurance requirements
- Reliable transportation
- Ability to diagnose and troubleshoot the majority of HVAC equipment
- OSHA10 certificate
- DOT certificate
- Extensive background in HVAC service, meeting or exceeding our requirements of an HVAC Service Tech2
Company Information Cellino Plumbing Heating and Cooling was founded in 1995. Since then, we have become Western New York's most trusted experts in plumbing, heating, and cooling. We keep growing because we only hire the best and our customers love us for it. We've been at this for a long time here in the Buffalo area. You've probably seen our trucks or our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we support ongoing training and education. How much you can earn when you truly are the best. Our employees stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Cellino Plumbing, Heating and Cooling
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