Job Description

Job Description

Job Description

Are you a friendly and customer-focused individual looking to start or grow your career in customer service? Do you have excellent communication skills and enjoy helping people? If so, we want YOU to join our team as an Inbound Call Center Representative!

This is an entry-level position ideal for individuals who are passionate about providing exceptional customer service in a fast-paced, team-oriented environment. We offer comprehensive training, career growth opportunities, and a supportive work culture to help you succeed!

• Answer incoming customer calls in a professional and friendly manner.
• Assist customers with inquiries, orders, account updates, and troubleshooting.
• Provide accurate information and solutions while maintaining a positive customer experience.
• Log customer interactions in the system and escalate issues when necessary.
• Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.
• Stay up to date with company products, services, and policies to provide informed assistance.

• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and comfort navigating multiple systems.
• A team player with a customer-first mindset.
• No prior experience required we provide full training!

• Competitive hourly pay with performance incentives.
• Comprehensive paid training to set you up for success.
• Opportunities for career growth and advancement.
• A supportive and inclusive team environment.
• Flexible shifts with full-time and part-time opportunities available.
• Health and wellness benefits for eligible employees.

If you're ready to kickstart your career in customer service and become part of a dynamic call center team, wed love to hear from you!

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