Job Description

Salary : $48,306.00 - $61,193.00 Annually
Location : 800 College Ave, Weed
Job Type: Full-Time
Job Number: 202200124
Department: Technology Services
Opening Date: 04/29/2025
Closing Date: Continuous


Description
INFORMATION SYSTEMS TECHNICIAN I

FIRST REVIEW MAY 23, 2025 - OPEN UNTIL FILLED

$4,026 - $5,099 MONTHLY

$48,306 - $61,193 ANNUALLY

12 MONTHS / 40 HOURS PER WEEK POSITION

Under the direction of an administrator or manager, provides basic technical support to administration, management, faculty, staff, and students; maintains workstations and classroom/laboratory equipment; performs a variety of technical duties including but not limited to printers, peripheral hardware, and telecommunication equipment.

College of the Siskiyous seeks applicants who possess the skills and qualities necessary to provide exceptional support to our diverse student body. We are committed to fostering an inclusive and equitable environment that reflects the richness of our community. If you share our commitment to social and racial justice and are passionate about creating a more equitable educational experience, we encourage you to apply.

DISTINGUISHING CHARACTERISTICS:

The Information Systems Technician I serves as the primary technical resource for student laptops; provides a variety of computer laptop troubleshooting and support to the student population throughout the college community.

Key Duties & Responsibilities
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by *.

1. Provides first-level technical support to administrators, managers, faculty, staff, and students Receives, responds to, and resolves requests for technical support as a member of the Helpdesk services team; receives and works on incoming service ticket requests in accordance with the established Service Level Agreement(s) (SLA); updates service ticket with information, status, and resolution related to the reported issue; partners with vendor support teams to resolve issues, when needed; escalates issues and service requests to additional technical resources, as needed. *
2. Updates and maintains District/college, administrator, management, faculty, and staff workstations and student-issued laptops; deploys images; installs and configures applications; applies updates and upgrades to operating systems and applications as needed or when required; resolves operating system and program application issues. *
3. Updates and maintains audio/visual equipment including but not limited to projectors, projector screens, microphones, cameras, and connecting equipment through installation, configuration, and troubleshooting. *
4. Creates, maintains, modifies, disables, and deletes end user accounts; assists clients with password resets, assignment and reassignment related to group membership(s). *
5. Updates and maintains student-issued laptops; ensures standard images are updated and implemented according to the defined SLA. *
6. Maintains data collaboration tools such as network-based file shares, audio/visual conference, email, and cloud-based collaboration systems; creates user accounts, when required. *
7. Enables and verifies end user security and access to requested resources; troubleshoots and resolves access issues; escalates issues as needed. *
8. Maintains computer hardware and peripheral equipment, such as printers, scanners, and copiers; installs and configures devices to allow printing, scanning, and faxing; performs routine maintenance and troubleshooting; reports additional maintenance and repair needs to appropriate staff. *
9. Maintains telecommunication systems; install and configures phones for employees within public areas; assists employees with configuring features such as voicemail and call forwarding. *
10. Assists with the management and procurement of technology resources; properly stores, inventories, and maintains an asset database. *
11. Performs related duties that support the overall objective of the position.

Minimum Qualifications
EDUCATION AND EXPERIENCE:

• Associate degree with coursework in information technology or related discipline: AND
• One (1) year of experience in a computer support or helpdesk environment;
  OR
• Any combination of education and experience which would provide the required qualifications for the position.

DESIRABLE QUALIFICATIONS:

• CompTIA
• A+
• Google IT Support

Other Details
Knowledge of:

• District and college policies, procedures, rules, and regulations related to the area of assignment.
• End user devices such as hardware, operating systems and applications on workstations, laptops, hand-held devices, printers, wireless phones, portable learning devices, and audio-visual multimedia gear.
• Windows and Apple operating systems.
• Protocols and procedures for setting up new equipment, troubleshooting, and performing routine maintenance.
• Local area networks for personal computers and connectivity between services.
• Protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
• Physical elements of network cabling and connections, routing, switching, and repeating equipment.
• High volume document copying equipment.
• Helpdesk ticketing and work order system.
• Providing remote technical support.
• User account management.
• Audio/visual equipment and systems.
• File sharing technologies, such as SMB and MS SharePoint.
• Email systems.
• Web-based video conferencing.
• Voice-over-IP (VOIP) phone systems.
• California Education Code related to the area of assignment.
• Organizational operations, policies, and objectives.
• General functions, policies, rules, and regulations of a community college.
• Applicable codes, regulations, policies, procedures, and laws.
• Family Educational Rights and Privacy Act (FERPA).
• Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.
• Effective communication skills, both verbal and written.
• Modern office practices, procedures, and equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of computers, software programs and applications, and hardware peripherals.
• Mathematic calculations.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Independently perform the essential responsibilities of the position.
• Install, configure, and troubleshoot networked computer workstations, systems, and programs.
• Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.
• Coordinate flow of communications and information as needed.
• Generate and prepare comprehensive reports related to the area of assignment.
• Compose effective correspondence.
• Type or input data at an acceptable rate of speed.
• Answer telephones and greet the public courteously.
• Maintain a variety of records, logs, and files.
• Utilize a computer to input and/or extract data, maintain automated records, and generate computerized reports.
• Work independently with little direction.
• Communicate effectively both verbally and in writing.
• Determine appropriate action within clearly defined guidelines.
• Add, subtract, multiply, and divide with speed and accuracy.
• Establish and maintain cooperative and effective working relationships with others during the course of work.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this class.


Physical Demands

While performing the duties of this classification, employees are regularly required to sit or stand for extended periods of time; talk or hear in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms; bend at the waist, stoop, crawl, kneel, or crouch to install cables and equipment; .

Specific vision abilities required by this job include close vision, ability to distinguish basic shades and colors, and the ability to adjust focus; requires enough hand/eye coordination and manual dexterity to make small component connections; read technical documents and instructions and align small components.

Employees are frequently required to walk and stand and occasionally lift up to 25 pounds.

Mental Demands

While performing the duties of this classification, incumbents are regularly required to use written and oral communication skills; read and interpret data information and documents; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work under changing intensive deadlines on multiple, concurrent tasks; and interact with District administration, management, staff, students, vendors, the public, elected officials, and others encountered in the course of work, some of whom may be dissatisfied or disruptive.

Work Environment

The work environment described herein are representative of those an employee encounters while performing the essential functions of this classification. Incumbents in this classification may encounter frequent interruptions by college personnel, students, and the public.

Employees work under typical indoor conditions where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight and/or awkward materials; employee encounter with frequent interruptions; noise levels may vary depending on activities of the office, division, or department.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Americans with Disabilities Act (ADA) requires us to identify the essential (*) duties/functions of the position. We have indicated those duties with an (*) on the job description.

Siskiyou Joint Community College District ("College of the Siskiyous") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law, in selection and hiring of job applicants or treatment in employment, at any of its campuses. College of the Siskiyous also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, stalking, and workplace violence.
Diversity Statement
Adopted May 2023

College of the Siskiyous (Siskiyous) acknowledges and condemns the history of colonization of the Indigenous Tribes who originally inhabited the land on which our institution stands. We acknowledge their continued existence and wisdom regarding this place and area.

It is our mission and vision to foster a community that is inclusive, responsive and supportive of all of its members equitably. It is important for our students and staff to understand the history of our area, acknowledge the past, collaborate with our communities, and facilitate course work which empowers our students with the tools to lead with respect.

All members of the College community are responsible for creating, maintaining, and developing a learning environment in which differences are embraced, sharing is encouraged, equity is sought, and inclusiveness is practiced. We will continually assess our progress to ensure that diversity initiatives disrupt and eliminate harmful policies within our college community. Siskiyous welcomes and embraces students and employees from all backgrounds including, but not limited to: ability or disability, age, ancestry, body type or size, citizenship or immigration status, economic status, educational status, employment status, ethnicity, food or housing insecurity, gender, gender identity, gender expression, incarceration experience, language, marital or partner status, military or veteran status, national origin, neuro-diversity, physical or mental health status, political affiliation, race or racial identity, religion, reproductive status, sex, and/or sexual orientation.

The College strives to ensure that its diversity initiatives are anti-racist and inclusive. Our ultimate goal is to eliminate oppressive policies within our College community.

SELECTION PROCESS
After the preliminary screening, selected candidates will be invited to the campus for an initial interview with the Search Committee. Videoconference interviews (in lieu of an in-person initial interview) will be offered. Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview. The Search Committee will recommend finalists to the Superintendent/President for a final interview.
The District reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.

CONDITIONS OF EMPLOYMENT
Employees must satisfy all the pre-employment requirements prior to appointment that include, but are not limited to, tuberculosis clearance (EC 87408.6), fingerprint processing, and verification of their legal right to work in the United States. A pre-employment physical examination may be required.

Applicants requiring reasonable accommodations in completing the application or interview process must notify the Human Resources Office in advance.

College of the Siskiyous is an equal opportunity employer. The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities and Vietnam-era veterans. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry or political or organizational affiliation.

College of the Siskiyous is accredited by the Accrediting commission for Community and Junior Colleges of the Western Association of Schools and Colleges.
The District offers a competitive benefits package including medical, dental and vision coverage to full time employees and qualified dependents. In addition, the District provides vacation, sick leave and paid holidays. The employee participates in CalPERS through District and employee contributions.
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Do you have a High School diploma or GED?

• Yes
• No

Required Question

Job Tags

Full time, Work at office, Local area, Remote work,

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