IT Manager Job at Epic Placements, South San Francisco, CA

TTdDbFRSSW9Sb2FtY3FPSVNqbEFKdE5OcUE9PQ==
  • Epic Placements
  • South San Francisco, CA

Job Description

Client Delivery Lead (Contract-to-Hire) – Lead, Mentor, and Deliver Excellence!

Are you ready to step into a pivotal role where you’ll inspire a team, engage directly with clients, and remain hands-on in solving technical challenges? We’re looking for a Client Delivery Lead to join us in a contract-to-hire or direct hire capacity . This is your opportunity to prove your leadership skills and technical expertise while laying the foundation for a potential long-term position. You’ll be onsite at a client location in the vibrant Oyster Point area of San Francisco, ensuring seamless service and leadership from day one.

Location: Oyster Point area of San Francisco

Terms: 4-6 month contract to hire or direct hire

Rate: $75-80/hour or $140-160,000/year

What You’ll Do

This dynamic role combines leadership, mentorship, and hands-on support, giving you the chance to make an immediate impact. Key responsibilities include:

  • Mentor and Manage: Guide a team of support engineers to meet performance goals while fostering professional growth.
  • Escalation Expert: Act as the trusted escalation point for complex technical issues, managing challenges with confidence and efficiency.
  • Deliver Outstanding Service: Monitor support queues to maintain SLAs and ensure the highest level of client satisfaction.
  • Onsite Collaboration: Provide direct support at the client’s South San Francisco location, building relationships and solving problems face-to-face.
  • Hands-On Leadership: Work alongside your team on support tickets and service requests, demonstrating a commitment to excellence.
  • Organize and Optimize: Handle team logistics such as PTO scheduling, performance evaluations, and keeping client documentation up-to-date.

What We’re Looking For

We’re seeking a driven professional who thrives in leadership and technical roles. Ideal candidates will bring:

  • Education: A bachelor’s degree in a related field from an accredited college or university.
  • Certifications: MCP, A+, Security+, Network+ Certification—or the ability to achieve these within six months.
  • Experience:
  • 5+ years of client-facing project management and client engagement.
  • 5+ years of technical expertise with IT hardware, software, and service desk operations.
  • 3+ years in a support engineer role.
  • Preferred: Experience with Managed IT Services and familiarity with the ITIL v3 framework.
  • Technical Proficiency: In-depth knowledge of servers, virtualization, networking, security, storage, and vivo accessories.

This is your chance to take the next step in your career while making an immediate and lasting impact. If you’re ready to lead, mentor, and deliver results in a fast-paced and rewarding environment, apply today!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Tags

Contract work, Immediate start,

Similar Jobs

Mauser Packaging Solutions

Maintenance Manager Job at Mauser Packaging Solutions

 ...Maintenance Manager Responsibilities: # Oversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance. # Work closely with manufacturing departments... 

Aulani, A Disney Resort & Spa

Food & Beverage Host (AMA AMA)-Full Time,$29.15/Hour Job at Aulani, A Disney Resort & Spa

 ...availability for any shift, seven (7) days per week, including nights, weekends, and holidays...  ...Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may...  ...The pay rate for this role in Hawaii is $29.15 per hour. Select benefits may be provided... 

A Mobile Car Doctor

Automotive Technician Automotive Mechanic Job at A Mobile Car Doctor

 ...Job Description Job Description We are currently seeking an Automotive Technician/Automotive Mechanic to become an integral part of our team! You will diagnose, adjust, repair, and overhaul automotive vehicles. Responsibilities: Diagnose and repair automotive... 

Encora

Senior Full Stack Developer Job at Encora

 ...Senior Full Stack Developer (Remote EST Hours) We are seeking an experienced Full Stack Developer to support one of our largest healthcare clients. This role requires a strong technical foundation across frontend and backend development, along with the ability to... 

Next Staff

Warehouse Picker in Duluth GA $15.25/hr Job at Next Staff

 ...Warehouse Picker in Duluth GA $15.25 per hour 8am-5pm M-F, some half day Saturdays Weekly pay each Friday on either a pay card or direct deposit. Benefit options available on day 1. Long Term Temp Duties You will be working in a warehouse environment...