Job Description

Job Description

Job Description

Description:

Norfolk Kitchen & Bath offers its customers the full package from design & selection through complete installation of their kitchen and bath projects. We take pride in the service we provide to our customers and believe this factor gives us a competitive edge over our competition. Our construction team is a group of skilled tradespeople who bring to their jobs this same level of pride and customer service mentality.

The Lead Carpenter role is responsible for ensuring accurate and timely completion of the remodeling project contracts for Norfolk customers. The Lead Carpenter will be the point person to close out projects as projects need carpentry expertise to complete modifications and final punch.

While in the field, you will be responsible for the on-site management of installation and to ensure customer satisfaction through proactive communication. You will need to understand the scope of work, materials needed, work with assigned subcontractors for other trades and meeting the schedule expectations of the project. The Lead Carpenter will work closely with their Project Manager to communicate progress, potential issues and customer feedback.

Safety is a key component of all jobs and the Lead Carpenter is responsible for proper site prep and mitigation. As we are working in customers’ homes, attention to job site conditions is important. Profitability of projects is directly connected to efficiency on the job, so expectation to complete within timeline and avoiding unnecessary site trips is the key.

Lead Carpenter will work with Project Manger on any necessary job change orders to get cost and scope change approval.

As the Lead Carpenter you will be able to:

• Read floor plans and elevation details
• Have a keen accuracy for details including measurements
• Act in a high level of professionalism to be able to interact with customers via in person and phone
• Focus on high level of customer service and able to resolve job issues in the field
• Lead others to complete tasks using strong project management skills
• Use technology tools to track work hours, email, and job information
• Safely operate company tools for the job as well as company vehicle with valid driver’s license and clean RMV

Education and Experience

• 7+ years residential finished carpentry and remodeling experience
• Experience installing cabinets of various types, including standard, frameless and inset as well as crown molding
• Face to face customer service experience
• Framing and rough carpentry knowledge

Physical Requirements

• Able speak, read and comprehend English
• Able to work in various work conditions – inside, outside with varying temperatures
• Able to carry and move tools and materials needed for job completion (up to 75+ lbs. independently)
• Able to walk, stoop, climb, reach, lift regularly as a daily task
• Frequently required to climb heights over 6’
• Frequently exposed to carpentry equipment such as power saws, drills, etc.

EOE

PM19

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