Job Description

Job Description

Job Description

The Strong offers programs for individuals of all ages to learn about the power and importance of play in their lives. The public programs coordinator is responsible for collaborating with team members on creative brainstorming, program coordination and communication, and general administrative tasks relating to the planning and execution of all public program events. This position develops guest-centered, hands-on programs with playful, educational themes that celebrate diversity, inclusion, and exploration at every age.

This position requires a dynamic individual who is passionate about crafting fun, engaging, and educational experiences for guests and members, is comfortable and able to experiment with creative ideas, and is highly organized and consistently able to meet strict program deadlines.

Essential Functions:

• Together with the Assistant Vice President for Education and Public Programs, develop and implement public programs from the idea stage through program delivery and analysis that are accessible, inclusive, and inspiring for all guests.

• Collaborate with the director of public programs and other public programs coordinators to establish a full-year schedule of diverse and inclusive public programming that includes signature events, themed summer weeks, and recurring themed series.

• Conduct web-based background research for programs and related activities.

• Think broadly and systematically about how programs and events fit into the museum’s mission and how such programs can and should relate to museum collections and interpretation.

• Arrange all program logistics for scheduled and assigned programs, including securing and managing supplies, booking rooms and spaces, ensuring appropriate set-up and AV support, coordinating external talent and entertainment, and training or guiding program staff as necessary. Monitor the progress of assigned events and troubleshoot issues as they arise.

• Hire diverse and inclusive actors, musicians, performers, and vendors. Manage their relationship(s) with the event or program on behalf of the museum and maintain good communication throughout all phases of development and execution.

• Develop an operations plan for each assigned event to be used by all teams to assist in the set-up and take-down of events and programs. Serve as the main point of contact for each event.

• Develop a schedule of diverse and inclusive activities for each assigned event for the purpose of providing visitors with an engaging, educational, and fun visit

• Plan and develop programs within budgetary parameters. Obtain quotes and setup new contracts for upcoming events and performances. Oversee, in coordination with the guest services team and director of public programs, appropriate staffing for public programs and events.

• Provide quality service to guests, both onsite and offsite, regardless of specific program assignment. Understand the importance the museum places on extraordinary guest service and treat everyone with dignity and respect.

• Greet, welcome, and interact with museum guests on behalf of public program activities. Provide answers to guests’ questions, including information regarding daily events, programs, and museum membership.

• Support public programs’ publicity and outreach activities as needed.

• Record and maintain documentation of procedures and processes related to program development and implementation, including contact information for all assigned events.

• Regularly reflect on event facilitation and implementation.

• Research new program ideas and make suggestions for improvements to signature events.

• Take initiative to identify and solve problems. Publicly support team decisions, even if they conflict with personal opinions.

• Provide day-to-day administrative support to the director of public programs for multiple projects, interacting regularly with other project participants, partner organizations, and various internal teams.

• Welcome new staff and create a positive work environment.

• Identify and act on opportunities to help and support the efforts of coworkers and staff from other teams.

• Assist with training and overseeing public programs interns and volunteers.

• Participate in all required museum trainings.

• Attend public programs team and general staff meetings, and others, as needed.

Minimum Qualifications:

• Bachelor’s degree in education, museum studies, event management, or related field.
• Experience successfully working in event planning, coordination, or other programming, preferably in an educational environment or at a museum.
• Experience working with children and families.
• Flexibility to work both weekday and weekend shifts as job duties require.
• Commitment to diversity, equity, inclusion, and accessibility (DEAI) work and fostering a sense of belonging for all guests
• Ability to use appropriate interpersonal skills and methods to reduce tension and resolve conflict in difficult or complex situations to achieve resolution or adherence to policies and/or procedures.
• Extraordinary ability to communicate matters and resolve issues face-to-face with patience and good judgment.
• Strong creative thinking and the ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
• Knowledge of principles and methods for educational program and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• We work in a team-oriented environment, so it is vital that our employees maintain effective interpersonal relationships. Team members must be good at active listening, conflict management, cooperation, facilitation, negotiation, and be open to feedback
• Must be able to maintain a high level of energy throughout the workday, especially when interacting with guests.
• Proficiency in Microsoft Office applications, including Excel, Access, PowerPoint, and Word.

These qualifications are considered a plus:

• Bilingual written and verbal skills.
• Marketing or public relations skills.
• Bachelor’s degree in early childhood education, museum studies, or related field.

The final candidate must consent to and pass a drug screen and background check as conditions of employment. The Strong is an equal opportunity employer.

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