Job Description
Description:
We are seeking a detail-oriented and proactive Marketing Coordinator to support our marketing department and facilitate smooth communication between clients, the design team, and other internal departments. The ideal candidate will be responsible for managing client relationships, handling project inquiries, overseeing print projects, and ensuring timely, professional communication across multiple channels. This is a dynamic role that requires excellent organizational skills, a customer-service mindset, and a strong ability to manage multiple tasks effectively.
Client Management:
- Serve as the primary point of contact for clients, providing prompt responses to inquiries and maintaining professional communication.
- Intake customer requests via phone and email
- Collect any necessary elements and/or details required for project request submission
- Timely follow up and status updates throughout the project
- Manage and update client details, contacts, and communications within Salesforce CRM to ensure accurate, up-to-date records.
Inbox and Email Management:
- Manage the company’s main inbox, prioritize messages, and ensure that all client emails and inquiries are responded to promptly and professionally.
- Maintain email etiquette, ensuring clear, concise, and friendly communication
- Coordinate with other departments to ensure timely follow-up and resolution of issues
Print Production:
- Oversee the printing of marketing materials, ensuring they are produced according to specifications and completed on time
- Operate a variety of print machines (e.g., printers, trimmers, cutters) to produce materials, and ensure the quality of prints meets company standards
- Trim, package, and prepare printed materials for shipping, ensuring everything is properly labeled and shipped to clients or vendors in a timely manner
- Maintain and troubleshoot print equipment, coordinating maintenance as needed
Phone and In-Person Communication:
- Answer incoming phone calls, respond to client inquiries, and direct calls to the appropriate department or individual
- Be comfortable speaking with clients directly, providing updates, resolving issues, and maintaining professionalism in all communications
- Be comfortable sitting in occasional in-person meetings with client to discuss the services we offer
Liaison Between Design Team and Clients:
- Act as the bridge between clients and the design department, ensuring clear communication of project requirements, feedback, and timelines
- Coordinate revisions, feedback loops, and approval processes between clients and the design team.
Qualifications:
- Some experience with a CRM tool like SalesForce
- Strong verbal and written communication skills, with an emphasis on email etiquette
- Working independently and also as part of an integrated team
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and other office software
- Prior experience in client-facing roles or marketing coordination is a plus
- Ability to work under pressure and manage multiple projects simultaneously
- Familiarity with print production processes is a plus, but not required
- A professional, positive attitude and the ability to maintain strong relationships with clients and internal teams
- This role is perfect for someone who is highly organized, client-focused, and ready to play a key role in a fast-paced marketing environment. If you are a team player with excellent communication skills, we would love to hear from you!
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