Job Description

Position Summary

At Catholic Charities of Central Colorado , we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulling journey with deep purpose.

We're looking for a Bilingual Site Coordinator!

We are seeking a compassionate and organized Site Coordinator to join our team! In this role, you will provide friendly customer service to families and community members, triage client needs, and assist with on-site services such as our clothing closet and laundry facilities. The ideal candidate will have excellent communication skills, a strong understanding of trauma-informed care, and a commitment to helping families succeed.

Key responsibilities include:

• Fostering a welcoming atmosphere
• Managing front desk operations
• Training and supervising volunteers
• Providing administrative support
• Coordinating donation efforts
• Assisting Spanish-speaking clients
• Collaborating with the Family Navigation team

What We Offer:

• A supportive and collaborative work environment
• On-the-job training
• A comprehensive benefit package including health and wellness, retirement, and generous paid time-off.

If you're ready to make a positive impact in the community and support families with diverse needs, we invite you to apply today!

Essential Duties

• Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations.
• Responsible for answering and promptly returning all calls in a professional and timely manner.
• Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
• Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information.
• Train and supervise on-site volunteers and record volunteer hours in Better Impact database.
• Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
• Responsible for collecting, managing, and reporting on data related to clients initially served on site using database systems.
• Assist with Family Support work to include helping with utility assistance (COPE, EOC, etc.) to Spanish-speaking clients, in coordination with Family Navigation team.
• Assign Family Support calls and schedule client's urgent needs appointments as needed.
• Coordinate, execute, and develop reporting process for special projects/events (large donation events such as JBF, coat drives and handling of overflow donations, and other events).
• Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support.
• Work with Family Connections Director and Family Navigation manager to promote the safety and security of families and other visitors through the active monitoring of potential threats, and development and adherence to safety protocols.
• Coordinate donation drop-off, pick-up, and transfer of donations for delivery to Helen Hunt facility. Network with other agencies to handle overflow items.
• Coordinate client intake information and feedback surveys.

Competencies

• Empathetic and compassionate character with excellent communication (verbal and written), problem solving, listening, organizational, and interpersonal skills, with the ability to form and maintain positive work relationships.
• Sensitivity to the cultural and socioeconomic background of the children and families being served. Ability to establish, foster, and maintain effective working relationships with a variety of clients.
• Self-directed individual, but strong team player with flexibility and adaptability.
• Knowledge and understanding of trauma-informed care principles/practices; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches.
• Must have ability to join with and implement a strengths-based approach to children and families.
• Case management skills and ability to define, collaborate, and facilitate attainment of stated goals.
• Understanding of and compliance to confidentiality related to information and documents.
• Strong computer skills including use of Microsoft Word, Excel, and database management systems
• Ability and willingness to work within the established structure of the Family Services Department.
• Enthusiasm for and commitment to the principle of helping others to help themselves.
• Knowledge of Colorado Springs and other state and regional community resources.
• Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through.

Work Environment

• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

• Education, Experience & Requirements
• Associate degree preferred, or currently enrolled in higher education classes in human services field.
• Two years of experience providing human services or customer service.
• Bilingual English/Spanish required.
• Valid driver's license and reliable transportation required.

Compensation

The salary range for this position is $18.00 - $19.00 / hour. Salary is determined based on the applicant's incoming skills and experience, and the budget at time of hiring.

Position Classification

Nonexempt

Full Time: 40 hours per week

Schedule: Monday - Friday

Grant Funded Position: ? Yes ? No

Benefits Offered

Paid Leave

• 17 holidays (approximate) annually
• 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority
• Spiritual Enrichment (2 hours monthly)
• Your Birthday! (Take a paid day off during your birthday month)

Health & Wellness Benefits

• Employee Assistance Program
• Dental Insurance
• Medical Insurance
• Vision Insurance
• $2,000 Dependent Life Insurance for spouse and each eligible child

Income Protection

• Short-term Disability Insurance after 30 days of employment
• Long-term Disability Insurance after 6 months of employment
• Workers' Compensation Insurance
• Life Insurance
• $50,000 Term Life/AD&D Insurance

Retirement Benefits

• Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
• Option to participate in 403(b) Tax Deferred Annuities

Other: We are a Public Service Loan Forgiveness qualified employer

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information , or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

Compensation details: 18-19 Hourly Wage

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