Job Description

Student Success Operations Manager

The Operations Manager for Student Success supports system development and supports the daily operations for the Student Success Center. They are responsible for overseeing administrative processes and workflows within the center to advance the center's mission.

This is a full-time, benefits eligible, hourly position with a hiring range of $24.47 - $30.59 per hour.

Core Responsibilities:

• Design, maintain, and improve business processes and administrative systems to bolster initiatives and priorities within the Student Success Center.
• Act as primary Student Success Center contact with outside organizations and other departments, responding to technical, administrative, or operational questions and ensure necessary follow up.
• Oversee the Student Success Center's use of Advocate/Maxient database software; analyze related procedures and workflows and lead or make recommendations for improvements.
• Oversee the collection, analysis, and reporting of student engagement and intervention data for internal and external stakeholders.
• Utilize College software systems (e.g. Banner, Power BI, Maxient, etc) to access and process essential information related to Student Success functions and services.
• Draft communications, procedural guides, and documentation to standardize workflows and support Assistant Deans.
• Support the Administration Committee by coordinating petitions, meeting agendas, and communications.
• Supervise Student Success Coordinator.

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