Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...Behavior Technician Entry Level - No experience needed! High SchoolDiploma Minimum... ...to $27 with RBT certification $27 for Bachelors up to $28 with RBT certification Job... ...About You You are interested in Psychology, Child and Adolescent Development, Early...
.... Must Have: ~ Bachelors degree in computer science, Information Systems, or related field. ~5+ years of experience in ServiceNow development with solid knowledge of ITSM, ITOM and GRC/IRM frameworks. ~ Proven experience with CMDB modeling, health, and governance...
...Details: CDL-A Truck Drivers will get home daily with 34 hour restarts Drivers make $... ...and stop pay Requirements: No experience required Must be able to pass a drug... ..., veteran status or any other protected factor under federal, state or local law....
Physical Therapist (PT)Are you a forward-thinking and passionate Physical Therapist looking for an opportunity to make a meaningful impact on the lives of children in your community? This is an opportunity to create a balance that allows you to manage your career in an...
...begin documentation of the patient visit in the electronic medical record by obtaining and recording a thorough patient history. Assist veterinarian with appointments (routine and emergency), surgery, dentistry, and euthanasia's, taking direct supervision from the...