Job Description

Join to apply for the Residential Concierge role at The Loomis Communities . Part Time Positions Available for the following shifts: Friday & Saturdays 12am-8am Saturday & Sundays 8am-4pm Summary The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierge's primary responsibility is to satisfy or exceed resident expectations and serve as a liaison to various departments. Residential Concierges embody professionalism and extensive customer service skills, developing and maintaining positive relationships and addressing concerns in a timely, professional manner. Confidentiality of residents is safeguarded. Essential Functions Perform job functions in a manner consistent with the mission and goals of The Loomis Communities and adhere to the Compliance and Ethics Program. Demonstrate respect for the diversity of people served and interact with them in an attentive, inclusive manner. Assist residents and guests courteously and efficiently, providing services such as dinner reservations, transportation, housekeeping, room reservations, package handling, and timely resolution of maintenance issues. Ensure safety and security of the community by controlling access, approving non‑residents, assisting new security personnel, and performing patrols, activity reporting, and emergency coordination. Serve as first responder to the emergency call system for independent living and respond promptly during emergencies. Maintain pride in the property’s appearance, keeping lobby and public areas neat and orderly while maintaining a professional demeanor. Provide administrative support to the Administrative Assistant and Executive Director, including financial and petty cash transactions. Qualifications Preferred Education High School Diploma or GED Preferred Experience Previous customer service experience Skills/Competencies Apply common sense to carry out instructions Resolve problems involving multiple variables in standardized situations Read, write, and speak English Relate well to all residents, including those who are emotionally upset Treat personnel, residents, family members, visitors and the public with tact Report to work regularly and promptly Willingness to work beyond normal hours when necessary Excellent customer service and phone communication skills Monitor and respond to email, troubleshoot minor resident technical issues, update daily schedules, create sign‑ups Utilize Microsoft Office Suite At Loomis Communities, we open doors to positive aging. Building on our proud traditions of integrity, security and hospitality, our vision is for Loomis to always be a vibrant, welcoming community that provides resources to maximize well‑being and personal fulfillment while sharing our talents and strengths with all those whose lives we touch. #J-18808-Ljbffr The Loomis Communities

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