Job Description: Under the supervision of the Senior Product Manager or designee, the Advanced Salesforce Administrator is responsible for overseeing the day-to-day management of company's Salesforce environment. This role is also the primary technical resource for addressing items in the product backlog, from refining requests to building solutions and handling deployments. With over 200 internal and external users conducting dozens of different workflows, the department's Salesforce environment serves as its technological backbone. Its nearly twenty-five products include project management for large-scale affordable housing development projects, hands-on case management support for at-risk tenants, financial assistance application processing, and fulfilling internal administrative requirements. The department's ability to work effectively is inextricably linked to the features and functionality of its Salesforce environment; it is single-handedly the department's most critical technology asset. Responsibilities: Platform Management Responds to help desk tickets from MOH staff Manages user accounts: new user setup, deactivating users, tracking licenses Configures user access and permissions Manages inventory of Salesforce and 3rd-party app licenses for internal and external users Oversees data management and maintenance, including duplicate record management, data quality reviews, and data loading activities Proactively reviews Salesforce feature enhancements and prepares Salesforce environment for new feature development Supports the deployment of new features across development, testing, and production environments Maintains health of Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, implementing new feature releases and updates, and identifying technical debt for removal Advanced Administration Uses best practice automation tools to streamline existing workflows and enhance existing, legacy automations. Configures Salesforce Lightning apps by creating or updating page layouts Builds Salesforce reports and dashboards to provide MOH teams with actionable data and program metrics Develops progressive, user-driven digital experiences through the configuration of screen flows Develops and maintains Experience Cloud sites for external users Configures solutions through third-party applications such as Conga, DocuSign, FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and Salesforce Maps Product Management and Governance Support Works with the Senior Product Manager to build, size, refine, prioritize and groom the organization's backlog of product features; Facilitates light-touch project discovery through user interviews, requirement gathering, drafting feature requests and user stories, and developing supporting artifacts Contributes to the development of, and adherence to technical standards governing the use of various tools and methods within the organization's instance Training and Capacity Building Supports the Senior Product Manager in implementing an organization-wide capacity building and training program to help train superusers across the organization in common Salesforce competencies (list views, reports, dashboards, etc.) Onboards new staff into Salesforce Creates and updates technical and end-user documentation Perform related work as required Minimum Entrance Qualifications: At least three (3) years of full time, or equivalent part-time, professional experience in administering a complex Salesforce instance. Knowledge of building best-practice Salesforce solutions. Bachelor's degree in computer science, IT, business or public administration or related field preferred. Ability to communicate across stakeholder groups from diverse backgrounds and with various understandings of technology concepts and product management processes. Ability to translate functional requirements into technical specifications and to communicate technical constraints or barriers to program staff. Strong oral and written communication skills. Skill with working on multiple projects simultaneously and prioritizing tasks appropriately. Strong analytical and problem-solving skills, as well as troubleshooting expertise. Experience training end users. Additional Desired Skills and Qualifications: Salesforce Administrator certification. Familiarity building or maintaining public-facing portals for customers and partners to interface with core internal systems. Experience working for government and/or non-profit organizations. Experience with business process mapping and requirement gathering. Mindlance
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