Job Description

Job Description

Job Description

Title: Salesforce System Administrator

FLSA Status: Exempt

Date: June 2025

Hybrid: (3 days in-office & 2 days remote)

Company Description:

Mobile Beacon strengthens communities across the United States by providing high-speed, low-cost, mobile internet access to the anchors of communities: the nonprofits, schools, libraries, museums, and healthcare organizations that provide vital services to millions of Americans every day. With our broadband service, these organizations have an essential tool they need to fulfill their missions and maximize their philanthropic impact. Our anytime, anywhere connectivity allows them to access more, reach more, and help more in their communities

We’re passionate about what we do and we’re looking to grow our team with people who share our commitment as a mission-based organization to help nonprofit organizations better serve their communities. We’re offering a unique opportunity for the right candidate who is able to help define, develop, and implement scalable programs that will shape how our organization runs in the future. It’s an exciting time to join as we are experiencing tremendous growth and demand.

Position Summary:

Reporting to the Director of Operations & Administration (DOOA), the Salesforce System Administrator will be a highly self-motivated individual capable of thriving in a small, fast-paced entrepreneurial environment. Primary responsibilities include executing the day-to-day configuration, support, maintenance, and improvement of our Salesforce Customer Relationship Management (CRM) database and related processes. This includes providing overall project management as well as testing and proposing solutions, changes, and enhancements to the functionality and security of our Salesforce CRM system, managing and developing a small team, training and supporting staff across departments, and maintaining data integrity. 

The Salesforce System Administrator will ensure that our company capitalizes on the benefits offered by the Salesforce and CRM system. The position requires expertise in data administration, querying, reporting, process management, and automation. The Salesforce System Administrator is expected to apply a high degree of expertise and advanced knowledge of Salesforce to provide top-level user support, coordinate activities among various constituents, and understand the requirements and needs of the organization and its users. The Salesforce System Administrator will work independently with minimal supervision, coordinate activities among internal and external stakeholders, and manage a small team. A wide degree of competency is expected.

Responsibilities:

System Administration

● Serve as the primary system administrator for the Salesforce platform and oversee all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

● Manage Salesforce roles, profiles, sharing rules, workflows, and groups.

● Become the expert and administrator for all existing reports and dashboards, and work with users and Management to create customized reports and dashboards.

● Act as a power user of Excel to manipulate and analyze data from various sources as well as provide additional reporting capabilities.

● Optimize and automate processes using Salesforce tools such as process builder, flow automation, and validation rules. Ensure all processes are optimized for data integrity, system performance, and usability.

● Train and support users in the daily use of Salesforce and other integrated platforms and applications.

● Serve as the main point of contact for any issues related to the Salesforce CRM.

● Identify and gather requirements from users and stakeholders. Evaluate requirements and align with business needs; discuss solutions and develop recommendations; manage and implement changes as approved.

● Ensure all Salesforce-related processes (as well as associated training materials and user guides) are documented and maintained. 

● Complete regular internal system audits and prepare for regular Salesforce upgrades.

● Work directly with the development consultant to coordinate the implementation of new CRM functionality and manage all development projects.

● Test enhancements and bug fixes; coordinate user acceptance, regression, and integration testing; make changes and corrections as needed.

● Make recommendations on integration and software purchases.

Data Management

● Manage the daily, weekly, and monthly record uploads into the Salesforce system; identify/resolve issues.

● Create and manage internal controls for quality data collection to ensure adequacy, accuracy and legitimacy of data.

● Perform and/or oversee database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

● Ensure any data discrepancies through partner APIs or third party data sources are identified, managed, and resolved.

Management and Development

● Hire, train, develop, and manage a team of high performing Salesforce and Data Support Specialists.

● Manage team workloads and hold team accountable to results.

● Communicate with supervisor and department peers to share information related to projects, identified issues, and to maintain awareness of activities occurring across the organization. 

● Coordinate the communication of monthly system updates, enhancements, and fixes.

● Work with Director of Operations and Administration to administer and track employee goals and objectives that align with organizational objectives.

● Establish training and development opportunities for staff (as approved by DOOA) so they have the skills necessary to perform their job requirements.

Education and Experience:

● Bachelor’s degree preferably in computer science, management of information systems, or equivalent combination of training and experience.

● 7+ years of professional experience in the implementation, administration, upgrading and/or support of Salesforce CRM or similar SQL database.

● 3+ years of supervisory experience and team development.

● Experience in project management, data processing/management, and software development preferred.

● Salesforce Admin Certification preferred. All candidates required to achieve and maintain certification once employed.

Knowledge, Skills, and Competencies:

● Experience in performing Salesforce CRM upgrades and ensuring successful integration.

● In-depth knowledge of Salesforce Products and their functions.

● Proficiency in creating Salesforce profiles, allocating roles, and managing access.

● Strong critical thinking skills; ability to analyze information and make strategic recommendations to drive business efficiencies and results.

● Excellent project management skills; ability to work under pressure, juggle multiple projects.

● Able to take charge of all aspects of a project from assisting with establishing priorities, setting and meeting deadlines, establishing metrics and performing post project analysis.

● Demonstrate leadership, motivation, initiative, independence, and responsibility.

● Able to work with minimal supervision and direction.

● Ability to multi-task while maintaining attention to details.

● Excellent verbal and written communication skills.

● Demonstrated ability to work with diverse groups in a project team setting.

● Strong leader with proven effectiveness in managing and developing high performing teams.

● Demonstrated strong interpersonal and team-building skills.

● Enthusiasm for and positive representation of Mobile Beacon’s mission, goals, and culture.

Physical Demands and Work Environment:

● Work environment is an office environment with the possibility of a two days of hybrid work with approval from your direct supervisor.

● Must be able to sit at work station, concentrate viewing computer screens for extended periods of time.

● High utilization of office equipment, phone, computer, etc.

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

NOTE: This job description is only a summary of the typical functions of the job and is not intended to be a comprehensive list of all job responsibilities, tasks, and duties. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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