Job Description

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Senior Desktop Engineer (Hospital IT Support) Knowledge, Skills & Abilities: Strong sense of urgency with the ability to prioritize and multitask in a healthcare environment. Ability to work independently while also collaborating with technical and clinical teams. Excellent communication and interpersonal skills to interact with clinicians and hospital staff. High level of professionalism, attention to detail, and problem-solving capability. Ability to lift up to 50 pounds and provide hands-on support throughout hospital facilities. Comfortable working in patient care areas and following hospital protocols. Required Qualifications: Associate’s degree in Computer Science, Information Technology, or equivalent work experience. 3–5+ years of desktop engineering or field support experience in a hospital or clinical setting. Expertise in desktop/laptop imaging, configuration, and deployment. Advanced knowledge of Windows operating systems, device drivers, and endpoint security. Experience with scripting (PowerShell, VBScript, Batch) to automate desktop tasks. Familiarity with ServiceNow, Remedy, Zendesk, or other IT ticketing systems. Intermediate to advanced proficiency in Microsoft Office applications. Experience supporting EMR systems and clinical workflows is highly desirable. Preferred Experience (a plus): Experience with CrowdStrike (endpoint protection) Experience with Rapid7 (vulnerability management and security analytics) Experience with N-Able (remote monitoring and management) A+ Certification Microsoft Certified: Modern Desktop Administrator Associate Familiarity with HIPAA, PHI data handling, and ITIL best practices. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law. #LI-Onsite #LI-SB1 #LI-Remote #LI-SB1

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