The Service Delivery Manager oversees the delivery of Aptitude’s products, ensuring contractual obligations are met while fostering strong client relationships. Acting as a brand ambassador, the SDM ensures a smooth client onboarding process and proactively manages client satisfaction, becoming a trusted advisor and escalation point. Key Responsibilities : Ensure SLA/KPI adherence and align them with critical success factors (CSFs). Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with company culture, motivate teams, celebrate milestones, and share success stories. We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. We’ll also offer you a competitive salary and commission, as well as the following benefits: ShareSave scheme – ability to purchase company shares on preferential terms Private healthcare and Health Cashplan Access to dental insurance Income protection and group life insurance Flexible / hybrid working options Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active listening skills. Flexibility : Adapts to change, prioritizes tasks effectively, and handles confidential information with discretion. Technical Skills : Knowledge of accounting/finance principles, relational databases (e.g., Oracle), Unix/Linux systems, and Agile methodologies. Experience in service and project management. #J-18808-Ljbffr Aptitude Software
...Overview Shift: either 4 10 hour shifts or 5 8's with rotational on-call Responsible for delegation, supervision, and provision of nursing care for a designated group of patients through utilization of the nursing process. Provides age-appropriate care. Participates in...
...A dynamic marketing agency in Massachusetts seeks a Digital Marketing Specialist to enhance its email, CRM, and social marketing efforts. The ideal candidate has over 3 years of digital marketing experience, particularly in email marketing and CRM platforms like HubSpot...
...Job Description Stability Healthcare is seeking a travel nurse RN Psychiatric for a travel nursing job in Dartmouth, Massachusetts... ...founded in 2009, with the mission of becoming the best Travel Nursing Agency in California. We have been rated one of the top travel nursing...
...to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed as student workers... .../quarter in a year. As a student you must be enrolled in high school or in a post-secondary or graduate program. If a student is enrolled...
...Rooms To Go. Retail Office Assistant. Starting Salary: $14 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts on Rooms To Go furniture. Join the ROOMS TO GO TEA Office Assistant, Retail...