Job Description

Job Description

Job Description

Job Title: Smart Home Technician

Company: BCG Concepts

Location: Los Angeles, CA

About Us: BCG Concepts specializes in high-end audio/video installations and smart home automation for residential and commercial clients throughout Los Angeles. We are dedicated to delivering customized, state-of-the-art solutions that enhance our clients' environments.

Position Overview: We are seeking a skilled Smart Home Technician to join our team. In this role, you will be responsible for the installation, programming, and maintenance of integrated smart home systems, ensuring seamless operation tailored to client specifications. You will serve as the primary point of contact for clients during the final stages of installation, providing exceptional customer service and support. Skills in Lutron, Savant, Crestron Home, Unifi Systems, Access Control, Control4 required. 

Key Responsibilities:

• System Installation and Programming: Install, program, and customize Control4 home automation systems, universal remote controls, and Lutron lighting systems to meet client requirements.
• Quality Assurance: Conduct thorough inspections of installed systems, verifying proper installation of components such as speaker wiring and network cables.
• System Configuration: Set up and configure all system components, ensuring optimal performance and integration.
• Client Interaction: Act as the final interface with clients, providing comprehensive demonstrations and explanations of their new systems to ensure satisfaction and ease of use.
• Troubleshooting: Serve as the first and last line of defense for system issues, promptly addressing and resolving any technical challenges that arise.

Qualifications:

• Experience: Minimum of 3 years of experience in smart home system installation and programming, particularly with Control4 and Lutron systems.
• Technical Skills: Proficiency in programming home automation systems; strong understanding of audio/video signal flow and networking.
• Customer Service: Demonstrated ability to interact professionally with clients in their homes or businesses, with a focus on delivering exceptional service.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
• Attention to Detail: Meticulous approach to system setup and quality assurance, ensuring all components function seamlessly.
• Communication: Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.
• Physical Requirements: Ability to work in various environments, including attics and crawl spaces; must be able to lift up to 50 pounds and stand for extended periods.
• Licenses: Valid driver's license with a clean driving record.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Collaborative and supportive work environment.
• Company-provided F-150 trucks for work-related travel.

Work Environment: This is a full-time, on-site position requiring travel to client locations throughout Los Angeles.

BCG Concepts is an all-in-one solution for your audio video, theater, telecom, automation and home networking needs. We handle all size jobs at all levels. Whether you are building a new home, remodeling, or just want to add a new flat-panel television in the living room, our experienced staff has a solution for you. We are a full service company providing design consultation, full installation, programming, and sales of equipment at competitive prices.

Company Description

BCG Concepts is an all-in-one solution for your audio video, theater, telecom, automation and home networking needs. We handle all size jobs at all levels. Whether you are building a new home, remodeling, or just want to add a new flat-panel television in the living room, our experienced staff has a solution for you. We are a full service company providing design consultation, full installation, programming, and sales of equipment at competitive prices.

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