Job Description

Description

The Northwest Center @ Amazon team is fast-paced, high-impact, and focused on delivering 5-star service across multiple dynamic programs. We're hiring a Sr. Training Coordinator to help drive unforgettable, executive-level training experiences that support the development of Amazon’s top leaders.

This isn’t your average coordinator role — you’ll be the mastermind behind high-profile training events, ensuring every detail is perfect and every attendee feels valued. You’ll work closely with executive stakeholders, manage multiple moving pieces, and bring next-level organization and energy to everything you do.

You’re a natural problem-solver, thrive in fast-moving environments, and take pride in staying five steps ahead. You’re confident working with senior leaders, calm under pressure, and able to make quick, smart decisions when it counts. If you're someone who loves making things happen and delivering excellence at scale — this is your moment.

This role may include occasional domestic travel and offers the chance to be part of high-visibility, and offers the chance to be part of high-visibility, leadership-impacting work with Northwest Center—an organization committed to inclusion, innovation, and making a lasting difference through service at the highest level.

Location: Arlington, VA
Schedule: Monday - Friday 7:30AM - 6:00PM hours vary (Occasional Nights/Weekends)
Contract Length: 11-month contract (Nov. 2025 - Oct. 2026)
Starting Hourly Rate: $33.42 per hour | Full Hourly Rate: $33.42 - $42.88 per hour

What You Will Do  

Program and Administrative Support  

• Strategically manage and optimize inventory systems for classroom resources, educational materials, and branded merchandise, ensuring seamless operational flow.
• Drive continuous improvement initiatives by collaborating with program coordinators to develop and implement standardized processes and best practices.
• Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations.
• Maintain accurate and current records of relevant data/metrics as needed.
• Analyze operational data and communicate findings to relevant stakeholders.
• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners.
• Hours will have varied start and end times due to scheduling needs. Flexibility to work occasional nights and weekends. 

Customer Support

• Staff registration desk; greeting, welcoming, and registering all attendees in a friendly, warm, professional, and courteous manner. Deliver exceptional concierge-level service.
• Foster and maintain strategic partnerships with key stakeholders and external partners to anticipate and exceed customer expectations through proactive solutions.
• Develop and maintain comprehensive knowledge of management systems while serving as a subject matter expert to resolve complex inquiries and challenges.
• Send training communications, monitor and respond to correspondence, providing customer education, support, and information regarding facilities and campus resources.

Training Session Support 

• Lead mission-critical operations as the central liaison between program participants, instructional leaders, and support teams to deliver real-time solutions and maintain program excellence.
• Perform necessary setup of classroom resources including registration desk, resources, branding materials, catering, and other session-related needs in an organized and visually appealing fashion 
• Manage registration and logistics for sessions, including taking attendance of attendees.
• Travel domestically to support multi-day training sessions.  

Who You Are

• High School Diploma or GED required; Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience.
• 4-5 years of experience with providing customer service experience with Executive level employees.
• 4-5 years of experience in stakeholder management.
• Proven experience in coordinating executive-level learning program and facilitation of high-impact training sessions for senior stakeholders
• 5+ years of experience in a high-volume customer-facing role.
• Experience in project management. (Preferred)
• Experience in event organization and planning. (Preferred)
• Experience managing a shared team Outlook inbox in addition to their own. (Preferred)
• Strong verbal and written skills.
• Highly effective in a fast-paced, dynamic environment. 
  
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, SmartSheet, and SharePoint.
  
• Excellent customer service skills with the ability to write concise correspondence. Successfully communicating verbally and electronically with all levels of client customers, management, employees, and vendor partners.
  
• Ability to interpret diverse metrics and effectively communicate them to key stakeholders.
  Strong track record of effectively prioritizing and executing high-volume work streams while maintaining quality standards, meeting deadlines, and adapting to changing business needs.
  
• Trustworthy; ability to work well independently as well as collaboratively in a team setting.
  
• Flexible and adaptable to work in an evolving and hybrid environment, with the ability to multi-task in a fast-paced atmosphere.
  
• Display flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements.
  
• Effective and efficient time management, possessing the ability to maintain multiple high-profile projects of varying timelines simultaneously across various stakeholders without direct ownership of resources.
  
• Strong attention to detail and a focus on project execution, able to manage a high degree of complexity and to distill information.
  
• Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Support adjusting furniture or working with the onsite team to help facilitate furniture needs.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• The ability to move consistently within a 1.5-mile radius is required. 

About Northwest Center  

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.  

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion  

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.      

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.   

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