Job Description

Job Description

Job Description

JOIN ALUDEC

Our growth would not have been possible without the dedicated and talented people.

We appreciate receiving expressions of interest and professional information of candidates who wish to contribute to the success of our customers.

"BE CREATIVE TO BE UNIQUE"

Member of the IT Operations Team with responsibilities covering a wide range of technologies including, but not limited to, systems administration, helpdesk, telephony administration, CRM administration, and laptop/desktop computer build-up/replacement among other items.

Duties/Responsibilities:

• 1st level of support for inbound email and phone-based technical support for on-site employees
• Setup and configure laptop and desktop computers (Software installs, patches, etc.)
• Request email logins from corporate IT during onboarding in coordination with HR
• Developing and updating online support documentation
• Perform systems administration functions for Windows 365 infrastructure, Exchange, software updates, anti-virus, backups and CRM systems
• Avaya phone system administration - Setup/deploy phones to on-site personnel (Avaya IP Office 500)
• Other duties as required

Education and Experience:

• Must possess a high school diploma or equivalent, with preference given to those who have completed course or have working knowledge in Computer Engineering or Computer Science
• 2+ years experience in an IT helpdesk/systems administration role
• Ability to work to a strict deadline
• Experience with SQL preferred but not required
• A strong desire to learn and grow
• Knowledge of databases and operating systems
• Good working knowledge of email systems and Microsoft Office software
• Ability to learn new software and technologies quickly
• Ability to follow instructions and work in a team environment
• Experience with SQL preferred but not required
• Physical ability to lift/move/haul computers/monitors/servers/etc

This is an ONSITE role, remote work is not available.

Benefits :

Eligible after 90 days; Health, Dental, Vision, STD, LTD, Life Insurance, and 401K

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