Job Description

Technical Program Manager

As the Technical Program Manager you will be responsible for Strategic Planning, and Technical Project management through all phases of the product life cycle. This role will manage interdependencies across projects, teams, and stakeholders. This position will work in conjunction with Product Management and Engineering to ensure the delivery of our roadmap. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor role reporting to the Senior Technical Program Manager, Product Led Growth.

Responsibilities include:

• Coordinate planning cycles, connecting different points of view to help leadership and product teams plan with the best possible business context including timeline development, supporting teams to complete associated deliverables, and working collaboratively to prepare presentations
• Lead successful meetings for the Executive team and broader organization including formulating agendas, guiding and facilitating the discussion, bringing together notes and action items, and following up
• Lead projects and experiments impacting engineering, design, product management, and other XF teams which may span beyond the scope of the group, requiring cross-company collaboration
• Frame problems strategically so that teams better understand the problems at hand and the trade-offs
• Establish an operations optimization roadmap and ensure progress is being made that spans across our own org and partner functions (design, core product, etc)
• Build presentations related to roadmap, operations, OKRs, and other related organizational information, closely working with the leadership team on the content and putting it together in a cohesive story
• Track and communicate OKRs, including strategic and team-level priorities, goals and metrics
• Provide analysis on our operations and represent executives in certain meetings.
• Partner with other departments, including Finance, HR, Product Management, Marketing
• Draft team and company-wide content, including email, slack and web
• Develop presentation content for yourself and executives and promote a spirit of collaboration and open communications
• Establish Team culture and foster an environment of collaboration by ensuring cross-team collaboration and team building sessions

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic requirements include:

• 2+ years of experience
• Experience using project and issue tracking software such as Jira
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales, and Customer Support
• Experience in working with all hierarchy levels

Preferred requirements include:

• Ability to lead without authority in order to drive cross-functional teams towards completion of their deliverables
• Written and verbal communication skills that reflect clear thinking and clear messaging across different cohorts of audience
• A self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve creative compromise

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $101,500.00 - $156,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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