Job Description

Material Damage Telephone Adjuster

National General Insurance is currently hiring for an experienced Material Damage Telephone Adjuster. Adjusters will train and start in-office at our Scottsdale location before being offered work-from-home opportunities. Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

Key Responsibilities:

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

Supervisory Responsibilities:

This job does not have supervisory duties.

Below are the preferred qualifications for the Material Damage Telephone Adjuster position.

Experience:

• 2 or more years of related experience

Certificates, Licenses, Registrations:

• Ability to obtain and maintain adjuster licenses as required.

Functional Skills:

• Customer service orientation
• Strong verbal and written communication skills
• Strong time management skills from a global case management and pending perspective (vs. transactional)
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook

Compensation:

The base range offered for the role is:

• Adjuster Analyst III: $50,000.00 - $65,300.00
• Adjuster Cons I: $50,000.00 - $74,120.00
• Adjuster Cons II: $56,000.00 - $82,500.00
• Adjuster Sr Cons I: $68,500- $104,100.00

And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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