Job Description

**TSA Customer Service Representative**

Chicago , IL 60684 **Description**

Staples Connect focuses on our customer and our community, while empowering you to learn, grow and deliver. As an **Enrollment Agent** (TSA Customer Service Rep), youll be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Youll provide great customer service in our stores by helping customers realize an easier flying experience through TSA Precheck while initiating background checks for various federal or state programs (training provided).

**Get great perks.**

+ Quarterly bonus, flexible hours/shifts, weekly pay, training, and generous paid time off; hiring immediately

+ Opportunity for full time or part time hours depending on the specific stores opening(s)

+ Compensation based on qualifications and experience. Staples reserves the right to pay more or less

+ Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

+ 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical

**Schedule an interview immediately.**

+ Within an hour of applying, engage in a brief conversation via text or e-mail to schedule an interview. Well let you know if youre not eligible. In-person interviews are at the store location

**Lead government or TSA related consumer sales for identity related products and services.**

+ Greet all customers and provide a professional and welcoming experience

+ Verify customer identity, scan required documents into database system, take passport photos

+ Complete customer fingerprint images, biometric & data capture processes and paperwork

+ Engage and present products & solutions that drives sales with our customer's needs in mind

+ Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment

+ Be flexible to perform other duties as assigned

+ Support the retail business initially while waiting for your in-depth background check to complete

**Qualifications**

**Essential skills and experience:**

+ 18 years of age or older and must be a U.S. citizen

+ Able to work a flexible schedule (including evenings and/or weekends)

+ Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment

+ Customer service-related experience

+ Pass a comprehensive and in-depth IdentoGO background check

+ Ability to lift/move materials in the 10-50 pound range

**_Click to learn more about the employee benefits, programs and perks offered at Staples. (

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._ **Categories**

Be amazed by whats inside.

Theres a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, youll discover that we have many opportunities for your career.

As the worlds largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, were a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as weve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, youll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool and it wont be long before youll be saying, that was easy too.

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**TSA Customer Service Representative**

Staples Chicago , IL 60684

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