Job Description

Health Coach

Engagement Health Group (EHG)

EHG Mission, Vision, and Values

Mission:  To inspire and empower people, one life at a time, to be their best.

Vision:  To achieve optimal health and well-being in the world we influence.

Values: 

• Love – family, empathy, service
• Learn – understanding, growth, innovation
• Lead – collaboration, support, transparency
• Laugh – teamwork, fun, joy
• Live – balance, integrity, purpose

Job Purpose:  To guide corporate wellness program participants through education based on employer expectations and/or lifestyle coaching sessions.  Coaching appointments and health risk assessment consultations may be completed face to face, via video conference, or via telephone and last for up to 35 minutes. The goal is to deliver an exceptional experience throughout the participant journey.

Duties and responsibilities:

• Consultations:  Provide education to participants either at the employer location, via phone calls, or video conferencing to review results and program expectations based on employer requirements.
• Coaching:  Engage wellness program participants to create awareness and drive behavior change throughout ongoing coaching sessions resulting in reduced or prevented health risk factors.  Deliver an exceptional experience throughout participant journey:
  • Educate
    • Clarify with each participant their individual health risk assessment results, the value of health coaching, and the resources available specific to the participant’s health risk factors.
    • Connect program resources to the overall objectives of and incentives available through the participant’s employer-sponsored wellness program.
    • Communicate how program resources may benefit the participant both physically and financially.
  • Enroll
    • Obtain the proper authorizations from the participant to enroll in the health coaching program.
    • Complete enrollment process through technology platform to ensure task assignments, progress notes, and secure messaging is enabled.
  • Engage
    • Establish a specific goal for each health risk factor identified for each participant in the health coaching program.
    • Educate on lifestyle behaviors that contribute to health risk factors.
    • Leverage education content and action plans to facilitate effective conversations and to prescribe specific takeaways between each coaching session.
  • Evolve
    • Utilize listening and influencing skills to move the participant through the stages of behavior change.
    • Leverage Health Coaches and/or referral resources to address more complex underlying issues that may be contributing to unhealthy participant behavior.
    • Leverage clinical care team resources to coordinate drug management and/or condition management recommendations through the participant’s primary care provider.

• Virtual Screenings:  May support participant with completing a virtual health screening. Using a HIPAA- compliant video conferencing platform, the coach will provide instruction to participants on how to accurately take their blood pressure and weight measurements and complete a finger-stick blood test.

Education:

Bachelor’s Degree in Health Sciences, Psychology, Counseling or Health Coaching, or LPN or higher degree.  Preferred 1-3 years’ experience.  In absence of bachelor’s degree, 4 or more years of experience required.

Skills, Knowledge, Abilities:

• Fluent in Spanish is a plus.
• Basic Listening Sequence skills (Attending and Empathy, Observation, Questions, Encouraging/Paraphrasing/Summarizing, Reflecting Feelings)
• Leverage the experience of other team members to quickly identify gaps, risks, or opportunities when faced with challenging situations
• Basic understanding of technology platforms, information security principles, and data reporting tolls is required.
• Proficient knowledge of the Health Insurance Portability and Accountability Act (HIPAA).

Working Conditions:

• Most consultations/coaching hours are Monday-Friday 8:00 am – 5:00 pm, but early mornings, some evenings and occasional weekends may be requested.
• Most virtual screening hours are Monday-Friday 5:30 am – 10:30 am, but alternate shifts may be required.
• This position would require an onsite presence.

Direct reports:  This position will not have any direct reports.

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