Job Description

Position Summary:  

We are seeking a motivated and detail-oriented Wine Sales Assistant to support our sales team by providing exceptional service and helping drive sales growth. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally. For individuals looking to build a career in the fine wine industry, this position provides a strong foundation with potential for advancement. 

Key Responsibilities:  

• Client Relations & Communication:  
• Answer inbound phone calls and assist customers with questions related to wine selections, orders, and general inquiries. 
• Support the creation and distribution of tracking emails for shipped orders. 
• Occasionally assist with generating and managing shipping labels, particularly during peak seasons. 
• Prospecting & Sales Support:  
• Monitor and follow up on first-time customer website orders. 
• Assist with outbound prospecting emails to track customer engagement and follow up on interest. 
• Administrative & Data Management:  
• Keep wine ratings and product data current in Fishbowl (Inventory Management System). 
• Maintain and clean up part numbers in Fishbowl. 
• Wine Expertise:  
• Demonstrate a strong interest in expanding wine knowledge, including varietals, regions, vintages, and tasting profiles. 
• Stay informed on new arrivals, critical scores, and industry trends to better support the sales team and clients. 

Qualifications:  

• Previous experience in a sales support, administrative, or customer service role preferred. 
• College degree preferred.
• Familiarity with luxury wine and the wine industry is highly desirable. 
• WSET certification or similar wine education is preferred.
• Strong organizational skills and attention to detail. 
• Excellent written and verbal communication skills. 
• Proficiency in CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus). 
• Proficiency with Microsoft Office Programs. 
• Ability to multitask and work independently in a fast-paced environment. 

Pay : $27/Hour (Paid twice monthly) ~ $56,160 per year 

Benefits:  

• 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately) 
• 10 days Personal Time Off (PTO), accured semi-monthly, no waiting period 
• Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period) 
• 401K with Safe Harbor (after 1 year) / Profit Sharing (Vesting) 
• Quarterly Bonus – Discretionary, based on performance

Conclusion:  

The right candidate will have a seamless transition into our company culture with our existing team. Professionalism, kindness, a growth-mindset, and a team player are all attributes of a strong candidate.

***Passing Drug Screening and Background Check is Required***

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