Job Description

As a Service Receptionist, this position entails taking payments from customers and other clerical duties. The ideal candidate will be able to communicate effectively with customers and employees the information requested about Nielsen Automotive Group’s services and vehicles. You must have clear and courteous communication, and accuracy in relaying information about prices, vehicles, and services. You must be proficient in the ability to use computers and their various programs.

BENEFITS:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on purchases and services
• Excellent work environment
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

DUTIES:

• Accept payments by cash, credit cards and checks from customers
• Refund customer payments for unused parts or other reasons in accordance with supervisor direction or company policy
• Record receipts, delivery of change and other transactions throughout the shift
• Schedule and service appointments
• Direct customer calls to the desired or appropriate person/department.
• Answer customer questions about the status of repairs, and hours of operation.

REQUIREMENTS:

• Excellent verbal and written communication skills
• Enthusiastic with high energy throughout the workday
• Reliable and steady work performance required
• Self-motivated
• Greet and welcome guests as soon as they arrive
• Ensure reception and customer waiting areas area are tidy and presentable, with all necessary stationery and material (e.g. suppliers, refreshments and brochures)
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, and faxing

Education:

• High school or equivalent

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Previous Automotive Experience

Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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