Job Description
We are currently seeking a friendly, organized and customer service-focused front desk receptionist to join our dynamic team. As the first point of contact for pet owners and visitors, you will play a vital role in delivering exceptional customer service, managing reservations for both dog boarding and training, and promoting kennel services. This position blends hospitality, sales, and animal care coordination.
Key Responsibilities
· Greet and welcome clients and their pets upon arrival with warmth and professionalism.
· Answer phone calls, emails, walk-ins, and online inquiries promptly.
· Provide information about services, pricing, and policies.
· Promote dog boarding and training services and add-ons.
· Upsell premium services (e.g., playtime, training, dog food)
· Schedule reservations and manage calendar availability.
· Maintain accurate client and pet records.
· Process payments and issue receipts.
· Manage check-ins and check-outs efficiently.
· Communicate with Pack Coordinators about pet needs and special instructions.
· Maintain a tidy and organized reception area and ensure a welcoming environment.
· Assist with minor pet handling when needed (e.g., leash handoff, gathering dog’s personal effects
Qualifications
· High school diploma or equivalent; associate degree
· Previous experience in a receptionist and face-to-face customer service role.
· Previous experience in sales
· Excellent verbal and written communication skills
· Strong organizational and multitasking abilities
· Proficiency in Microsoft Office Suite
· Professional appearance and demeanor
· Ability to work independently and as part of a team.
Company Description“For over 14 years Five Star Dog Resort has been providing the highest quality of care to the dogs entrusted to us. We are a boutique kennel for dogs only and we offer boarding and training for dogs of all breeds and sizes. We pride ourselves on the cleanliness, safety, and comfort of our facility, which has been specifically designed with dog psychology in mind. Our passion and love for all things canine shine through in every member of our small team. We are seeking a customer service-oriented person.
“For over 14 years Five Star Dog Resort has been providing the highest quality of care to the dogs entrusted to us. We are a boutique kennel for dogs only and we offer boarding and training for dogs of all breeds and sizes. We pride ourselves on the cleanliness, safety, and comfort of our facility, which has been specifically designed with dog psychology in mind. Our passion and love for all things canine shine through in every member of our small team. We are seeking a customer service-oriented person.
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