Job Description
PAY-AND-SAVE, INC. JOB DESCRIPTION JOB TITLE: Deli/Bakery Manager
DEPARTMENT: Deli/Bakery
CATEGORY: All Locations
II. OVERVIEW: This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Deli/Bakery Manager. The incumbent may be assigned other duties and responsibilities.
III. JOB SUMMARY: To comply with Lowe's company policies, standards, security measures and regulations. Proper performance of the duties and responsibilities of this position contributes to and ensures achievement of proper Deli/Bakery conditions. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the store to promote a culture reflective of Lowe's guiding principles, core values, and vision.
IV. JOB RELATIONSHIPS: - Responsible To: Store Manager / Assistant Store Manager
- Teammates Supervised: All assigned teammates in the Deli / Bakery dept.
- Inter-Relationships: Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.
V. JOB DUTIES: - Order and maintain inventory control to ensure freshness, product quality and turnover for maximum sales.
- Make effective and objective decisions regarding operational choices in work procedures. Over see inventory of the deli/bakery department, new product purchases, scheduling and other situations where multiple factors must be considered and weighed to maximize operating results.
- Control level of damaged and spoiled/out of date products and ensures proper disposition of same according to company policy.
- Maintain a friendly selling approach to customers by all Deli/Bakery teammates.
- Ensure that all teammates are courteous to customers and that requests, and complaints are handled promptly and courteously.
- Check and verify that deli/bakery products received, to ensure that listed on vendor invoices items are delivered, check product for quality, count or weight and conditions.
- Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.
- Must be able to perform other duties.
- Must be able to unload trucks, breakdown load and stock product.
- Communicate and coordinate with Store Manager to provide feedback from the store.
- Follow approved procedures for receiving product, pricing, marking and restocking to ensure quality protection, accuracy and product rotation.
- Responsible for training department teammates.
- Conduct department walks in accordance with Management Awareness. Ensures that all deli/bakery teammates are trained to conduct department walks in accordance with Management Awareness.
- Responsible for efficient and effective delegation of duties to achieve maximum performance of teammates including proper follow-up to assure satisfactory performance.
- Responsible for maintaining signs, pricing, refrigerated cases and display shelves, by implementing scheduled inspections of those areas.
- Responsible for department compliance of company policies, programs, procedures and guidelines.
- Works with department teammates to identify the root causes of issues and inefficiencies.
- Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.
- Adhere to all compliance of all company policies, programs, procedures and guidelines.
- Constantly interacts with customers.
-. Ensures that all Management Awareness policies and goals are maintained at all times in the meat department.
VI. MINIMUM REQUIREMENTS: Training and Experience: - High School Diploma or equivalent required. College background preferred. 3 years experience in the Deli/Bakery department operations. Completion of a management training program or equivalent combination of education and experience.
Knowledge, Abilities and Skills: - Knowledge of various deli/bakery products and recommended uses or cooking methods. Knowledge and ability to operate deli/bakery department equipment. Ability to read and write English. Good customer relations skills. Ability to calculate gross margins and retail prices. Ability to manage effectively.
Licenses, Registration and Certification: - None.
VII. WORKING CONDITIONS: - Frequent exposure to refrigerated storage areas and damp, humid conditions. Works on wet or slippery surfaces. Noise level normally moderate. Can be extreme when power tools or other
equipment are in use. Subject to hazards when operating deli/ bakery cutting equipment. Subject to communicable disease.
VIII. PHYSICAL REQUIREMENTS: - Heavy work- exerting 50-100 pounds of force occasionally, and 25-50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Requires walking and/ or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger and feel. Subject to psychological stress.
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