Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site).
Elim Wellspring , a Cassia community, is hiring a Registered Nurse (RN) to join our team.If you have a heart for serving older adults and want to make a positive impact, this is the place for you. In addition to generous benefits, we are offering a$10,000 Bonus!...
...Position: Full Time, Governess, Live Out, Nanny A busy bi-coastal couple is seeking a top-notch, career Nanny/Governess to manage... ...bottles & toys # Maintaining sleep & feeding schedules # Traveling with the family, primarily between their main residences in South...
...program All candidates considered will have a background check and pre-employment drug screen . Job Type: Full-time / 1st Shift Starting Salary: Based on experience Schedule: ~ Monday to Friday - no overnights License/Certification: CDL...
**Our AAA Art team is growing! Are you a talented 3D Artist with a passion for bringing immersive gaming experiences to life? We are... ...to join our team as a 3D Artist!** Design and build 3D models and textures using tools like Autodesk Maya, Pixelogic Zbrush, Substance...
Job Description Job Description Job description We are looking for a competent Caregiver to care for one of our clients in a professional and compassionate manner. Its an often-demanding job. This position requires some traveling with the individual, your schedule...