Job Description

Job Description

Job Description

WHAT TRAVEL VISA PRO & PASSPORTOLOGY IS LOOKING FOR - Office Receptionist-Concierge

Currently, we are looking for a customer friendly, team-player for Front-Desk receptionist to help us serve our customers at our busy office in Washington DC Office. Ideal candidates will provide an exceptional customer service experience through tailored solutions that meet specific client’s travel document needs in person & via phone/e-mail.

As a member of our team, you will also play a crucial role in assisting clients with their mail, passport, visa, legalization/apostille application processes, ensuring a smooth and hassle-free experience. We offer part-time positions with work hours for shifts: mornings 9am/10am - 2/3pm Monday thru Friday. We are flexible if you are flexible. You can work as much or as little as you’d like. Qualified and experienced candidates may be offered a full-time position.

DUTIES AND RESPONSIBILITIES:

• Be “Face” of our office – meet and greet customers.
• Manage incoming customer inquiries: online, on the phone and in-person.
• Scan and process incoming mail for our virtual mail clients.
• Assist customers with pick up and drop off documents and mail/packages.
• Direct customer-traffic to/amongst other staff members.
• Welcome walk-in customers, check them in, take payments, print passport photos, and explain the service process.
• Assist walk-in clients in completing application forms accurately and efficiently.
• Review and verify application documents for completeness and accuracy.
• Resolve any issues and/or challenges that may arise during the customer’s visit.
• Advise and guide clients, based on their specific travel needs, ensuring realistic expectations.
• Maintain a high level of professionalism and confidentiality in handling sensitive client information.

IDEAL QUALITIES:

The Ideal candidate MUST arrive to work on time, punctuality is required. Integrity & sensitivity dealing with personal data is mandatory. All employees will be required to consent to & pass a federal & state background check. The ideal candidate should:

• Have previous experience in a receptionist and a mail-room operator role.
• Have high attention to detail and strong organizational skills.
• Be able to work independently and efficiently in a fast-paced environment.
• Have strong communication and interpersonal skills.
• Quick to learn new skills quickly.
• Be a team player.
• Be punctual & flexible.
• Have a proven track record in outstanding customer service.
• Be able to perform under tight and stressful deadlines.
• Be to lift package(s) up to 30lbs
• Possess great telephone skills.
• Be able to perform under tight and stressful deadlines.

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