Job Description

*32 Hour Work Week + $21.25 per Hour + Comprehensive Benefits + Paid Time Off + Retirement Funding. * Are you friendly, team oriented and driven to help others succeed? Looking for a career and not another job? Check out this opening for a Talent Specialist in Delta County! Specific Job Duties: Greet and engage customers within the American Job Center in person or via telecommunications. Convey customer service excellence by acknowledging people, smiling, being polite and courteous, showing empathy, offering help, and following up. Using the funnel of services, determine the customer's employment related need(s). Assist with access to technology and office equipment, such as computer, internet, printer, copier, fax, phone, UIA phone, video equipment, etc. for career services. Provide general career coaching activities such as job search, resume writing, interview preparation, occupational and in-demand job information, referrals for resources, financial aid, etc. Provide staff-assisted career services such as workshops, determining program eligibility, career planning, skills assessment, referrals to specific jobs/employers, meaningful assistance with UIA, etc. Provide individualized career services such as program enrollment, supportive services, rehabilitative planning and accommodations, development of Individual Employment Plans (IEPs) and case management. Plan and coordinate training services to overcome skills gaps, obtain credentials or further other employment-related goals. Connect customers to appropriate community resources that will assist in removing barriers to employment. Ensure proper documentation of enrollment, participation, exit, and follow-up as directed by program guidelines, policies, and procedures. Provide services required under the Workforce Innovation and Opportunity Act (WIOA), Employment Services, PATH, Trade Act, and other workforce development programs. Establish relationships with partners that will strengthen services and connect customers to relevant resources. Maintain knowledge of current services, high-demand sectors, and job openings. Collaborate with team members to connect talent with training and business services for positive customer outcomes. Work with others for career awareness activities, job fairs, talent tours and other Workforce Services' outreach, activities, and events. This is a role for someone who enjoys helping others. Education / Qualification Preferences: Some post-secondary education preferred. Strong interpersonal skills and ability to communicate professionally. High attention to detail, data entry expertise. Proficient with Microsoft Office and other standard Applications. Demonstrated writing, proofreading and grammar skills. Empathy and impeccable integrity. Status: Non-exempt, regular, full-time. Expected Hours of Work: Normal office hours (8-5), occasional evening hours. Travel Requirements: Occasional travel may be required. Job Type: Full-time Pay: From $21.25 per hour Expected hours: 32 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Monday to Friday No nights No weekends Experience: Writing skills: 1 year (Required) Communication skills: 1 year (Required) Microsoft Office: 2 years (Required) Ability to Relocate: Escanaba, MI 49829: Relocate before starting work (Required) Work Location: In person Upper Peninsula Michigan Works

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